Customer Service-Patient Billing (Work from home 11-8pm ET)- RCM
Company: Labcorp
Location: Burlington
Posted on: March 9, 2023
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Job Description:
LabCorp is seeking a Customer Service Support Representative in
Patient Billing- (WFH and CALL CENTER) to join our team. This
position will work with physician offices, hospital laboratories,
patients and internal customers to ensure that all client needs are
addressed accurately and efficiently. The Customer Service Support
Representative will provide product education and handle a wide
variety of questions while ensuring a world-class customer
experience. The ideal candidate will be passionate about Customer
Service and motivated to work with a customer centric team in an
innovative company.
The shift for the position will be 11am-8pm (ET). This is also a
high volume call position (approximately 80-100 calls daily); Our
base salary range is $15.00-$15.75/hr - with a 10% PER HOUR shift
differential for the 2nd shift (Mon-Fri 11am-8pm ET- depending on
time zones) We also offer bonuses paid out quarterly for those
meeting standards!
Job Duties/Responsibilities:Act a liaison between LabCorp, the
customer base and patientsResolve routine customer requests with
products or services via inbound, outbound calls, or the
InternetSpeak with customers in a courteous, friendly, and
professional manner using protocol procedures Inquire, clarify, and
confirm customer requirements and understanding of the
solutionProvide additional customer education and information as
neededQualify and establish inbound new customers requesting
LabCorp's products and servicesWork in multiple databases to
research complex issues and questionsNotify clients of test results
in a timely and accurate mannerReview test forms for accuracy and
report any discrepanciesParticipate in activities designed to
improve customer satisfaction and business performancePerform
administrative support for medical record management, CRM data
maintenance, and internal records to assure HIPAA compliance
Requirements:Requires a High School Diploma or equivalent w/1-3
years of applicable experience; Associate's or Bachelor's degree
preferredPrevious experience in a customer service role; working in
a contact center/call center environment is STRONGLY preferredPrior
healthcare industry, such as a physician's office or a hospital is
a plus; Knowledge of Microsoft Office suite is requiredExperience
with and/or Laboratory Information Systems preferredStrong verbal
and written communication skills and excellent ability to listen
and respondMust be courteous with strong customer service
orientationExcellent multitasking abilities requiredStrong
flexibility and the ability to manage and adapt to changing
priorities quickly desiredBilingual in English and Spanish highly
desirable
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion
in the workforce and does not tolerate harassment or discrimination
of any kind. We make employment decisions based on the needs of our
business and the qualifications of the individual and do not
discriminate based upon race, religion, color, national origin,
gender (including pregnancy or other medical conditions/needs),
family or parental status, marital, civil union or domestic
partnership status, sexual orientation, gender identity, gender
expression, personal appearance, age, veteran status, disability,
genetic information, or any other legally protected characteristic.
We encourage all to apply.
For more information about how we collect and store your personal
data, please see our Privacy Statement .
Keywords: Labcorp, Burlington , Customer Service-Patient Billing (Work from home 11-8pm ET)- RCM, Accounting, Auditing , Burlington, North Carolina
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