Customer Service-Patient Billing (Work from home 11-8pm ET)- RCM

Company: Labcorp
Location: Burlington
Posted on: March 9, 2023

Job Description:

LabCorp is seeking a Customer Service Support Representative in Patient Billing- (WFH and CALL CENTER) to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.
The shift for the position will be 11am-8pm (ET). This is also a high volume call position (approximately 80-100 calls daily); Our base salary range is $15.00-$15.75/hr - with a 10% PER HOUR shift differential for the 2nd shift (Mon-Fri 11am-8pm ET- depending on time zones) We also offer bonuses paid out quarterly for those meeting standards!
Job Duties/Responsibilities:Act a liaison between LabCorp, the customer base and patientsResolve routine customer requests with products or services via inbound, outbound calls, or the InternetSpeak with customers in a courteous, friendly, and professional manner using protocol procedures Inquire, clarify, and confirm customer requirements and understanding of the solutionProvide additional customer education and information as neededQualify and establish inbound new customers requesting LabCorp's products and servicesWork in multiple databases to research complex issues and questionsNotify clients of test results in a timely and accurate mannerReview test forms for accuracy and report any discrepanciesParticipate in activities designed to improve customer satisfaction and business performancePerform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Requirements:Requires a High School Diploma or equivalent w/1-3 years of applicable experience; Associate's or Bachelor's degree preferredPrevious experience in a customer service role; working in a contact center/call center environment is STRONGLY preferredPrior healthcare industry, such as a physician's office or a hospital is a plus; Knowledge of Microsoft Office suite is requiredExperience with and/or Laboratory Information Systems preferredStrong verbal and written communication skills and excellent ability to listen and respondMust be courteous with strong customer service orientationExcellent multitasking abilities requiredStrong flexibility and the ability to manage and adapt to changing priorities quickly desiredBilingual in English and Spanish highly desirable

Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.
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Keywords: Labcorp, Burlington , Customer Service-Patient Billing (Work from home 11-8pm ET)- RCM, Accounting, Auditing , Burlington, North Carolina