Customer Invoicing & Process Improvement Manager
Company: Align Technology, Inc.
Location: Raleigh
Posted on: March 20, 2026
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Job Description:
We are seeking a Customer Invoicing & Process Improvement
Manager to join our Americas finance team. This role is critical to
ensure accurate billing and delivering exceptional customer
experience for our Clear Aligner and iTero product lines. You will
be the go-to expert for resolving invoice discrepancies and
addressing customer billing concerns, while collaborating on
strategic initiatives that enhance operational efficiency. This
role is based in Raleigh, NC and will report to the VP of Finance
for the Americas. Role expectations • Review and correct invoices
to ensure accuracy and compliance with company standards. •
Investigate and resolve customer billing complaints promptly and
professionally. • Collaborate with regional Finance Managers to
align priorities and processes. • Partner with Customer Improvement
(CI) and Customer Experience (CX) teams, including involvement in
associated transformation projects, to drive continuous
improvement. • Maintain accurate documentation of invoice
corrections and complaint resolutions for audit and reporting
purposes. • Identify recurring issues and execute on process
improvements to reduce errors and improve customer satisfaction. •
Collaborate with CPCS to drive improved collections from accurate
billing and help to drive improvements needed in invoices and
statements to eliminate friction in the process. • Understand the
drivers of a best-in-class billing processes and provide insight to
the non-finance members. • Prepare and interpret key performance
dashboards for their respective channel leads, GMs and business
leaders to flag billing accuracy and errors, and flag evolution of
key trends. • Incorporate and leverage AI to improve customer
billing processes. What were looking for • Bachelor’s degree in
Finance, Accounting, or relevant continuous improvement or process
improvement experience. • 6 years of relevant Finance experience
with minimum 2 years of experience in billing, invoicing, or
accounts receivable. • Strong analytical and problem-solving skills
with exceptional attention to detail. • Excellent communication
skills for engaging with customers and internal teams. • Ability to
work collaboratively across regions and time zones. • Familiarity
with ERP systems and invoice management tools preferred. • Ability
to incorporate AI into solutions.
Keywords: Align Technology, Inc., Burlington , Customer Invoicing & Process Improvement Manager, Accounting, Auditing , Raleigh, North Carolina
