Director of CSBB Business Management

Company: Truist Bank
Location: Charlotte
Posted on: April 3, 2026

Job Description:

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Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: The Director of CSBB Business Management is responsible for leading Consumer and Small Business Banking (CSBB) and Strategic Execution & Business Performance (SEBP) operating routines, key initiatives, and “run the business” activities along with SEBP governance in partnership with the Business Unit Risk Executive (BURE) team. This role will enable both the CSBB and the Chief CSBB Officer and Head of SEBP to operate more efficiently and achieve CSBB’s strategic objectives. This role will help to coordinate CSBB’s strategic agenda, leadership routines, communication and other activities aligned with CSBB’s strategic priorities in partnership with the senior leadership team. This role will have frequent interaction with the CSBB leadership team. Essential Duties and Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Work with Head of CSBB Strategy, Execution & Business Performance (SEBP) to implement the strategic agenda and develop and execute leadership routines (e.g. weekly Purpose to Performance (P2P) meetings, monthly leadership team meetings for CSBB and SEBP). 2. Act as an extension of the Head of SEBP, connecting teams across CSBB and other LOBs to drive successful execution of strategic priorities. Work closely with SEBP team to manage CSBB’s portfolio of strategic priorities and ensure the leadership team is tackling the highest priority items that drive business performance. 3. Serve as point of contact in coordination with the BURE, BUCRO, and other risk partners on key governance activities. Promote an internal risk culture that encourages self-identification, promoting various risk initiatives and supporting metrics, and the maturity of various aligned business and risk committees/councils. 4. Lead SEBP-specific strategic initiatives by providing project and program management oversight across key risk, governance, and operational efforts, including prioritization, funding requests, benefits realization, and regular reporting of project status and outcomes. 5. Responsible for optimizing risk and governance effectiveness through the close alignment of business strategy, operating plans, and critical program execution. Provide leadership and oversight for execution of the SEBP controls function with significant emphasis on risk management, compliance, and legal/regulatory expectations. 6. Own CSBB calendar of events and proactively manage all activities to ensure CSBB’s leadership team operates effectively given its scale. 7. Prepare executive communications and presentations for the CSBB and SEBP leadership, including regular town halls, leadership meetings, and leadership offsites. 8. Partner and coordinate with teams across Truist and key functions including Legal, Risk, Technology, Corporate Real Estate, and others, to educate and align on business initiatives and the execution of activities on behalf of CSBB. Work closely with Corporate Communications team to review and provide input on CSBB communications (e.g. Inside CSBB). 9. Work with Finance and Human Capital partners to manage SEBP budget and human capital requirements (e.g. FTE management, hiring practices, teammate engagement initiatives, performance management, talent calibration). 10. Provide leadership in maximizing teammate engagement across CSBB, optimizing teammate retention and helping CSBB become both an employment destination and exporter of talent to Truist more-broadly. 11 Influence CSBB’s strategic agenda by being an objective thought partner to senior leaders. 12. Lead development and management of the SEBP scorecard and partner with SEBP leaders to track and drive accountability to performance expectations and goals, to support delivery of OKRs. 13. Create an inclusive, engaging, and energizing team environment, aligned with the Truist Purpose, Mission and Values, that empowers teammates to learn, grow, and have meaningful careers. Execute on managerial responsibilities and strategic priorities with excellence in a timely manner creating a differentiated experience to ensure SEBP’s areas of focus are operationalized throughout the team at all levels. 14. Attract, retain and promote top talent and build a robust slate of credible successors for key leadership positions and opportunities across Truist. Qualifications Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 1. Bachelor’s degree in Business, or equivalent education and related training or experience. 2. 15 years relevant work experience in administration, operations, risk management, management consulting or in the financial services industry. 3. Demonstrated ability to collaborate and build relationships with colleagues at all levels, achieve goals and create influence without authority. 4. Demonstrated ability to communicate effectively and confidently and to work well in cross-functional teams. 5. Proven track record demonstrating a high level of personal initiative, setting, and achieving challenging goals. 6. Openness to an environment of active developmental feedback from peers and managers. 7. Ability to work in a fast-paced, matrixed environment while having a high level of attention to detail. 8. Advanced MS Excel and PowerPoint skills. Preferred Qualifications: 1. Graduate degree in Business, Finance, or equivalent academic field preferred. 2. Financial Services experience preferred. 3. Deep knowledge of consumer, small business, direct banking. 4. Graduate Banking School or other Leadership Programs. General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work

Keywords: Truist Bank, Burlington , Director of CSBB Business Management, Accounting, Auditing , Charlotte, North Carolina