Business Control Manager- Technology Risk & Regulatory Issues Lead

Company: Bank of America
Location: Charlotte
Posted on: April 4, 2026

Job Description:

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. Global Technology Risk and Regulatory Management is seeking a leader who will drive Issues Management and risk oversight functions, who is motivated, passionate, thrives in a fast-paced culture, balances priorities, drives delivery, flawless execution, and enjoys team successes. This role provides opportunity to work work with peers across across CIO teams within Global Technology, as well as exposure to technology senior leaders. The Technology Risk & Regulatory Issues Lead candidate would be responsible overseeing and monitoring GT Issues Management activities throughout their lifecycle, including action plan development, validation through approval review and reporting. They will drive and/or support a variety of functions/routines to execute robust and sustainable Issues Management engagement and other various risk management requirements across the technology team including adherence to enterprise-wide standards. The candidate will partner with peers, leadership and their teams to apply subject matter expertise to support a culture of risk identification, escalation and timely mitigation of identified risks. Candidate will solve problems analytically by applying a mixture of risk and technology expertise throughout the issues lifecycle activities. The role engages with all levels of organization and requires strong communication and leadership skills including the ability to engage effectively with senior internal and external constituents and stakeholders to ensure appropriate awareness of risks and impacts. Further the candidate must have the ability to drive collaboration with teammates across organizations (Technology, Operations, Audit, GCOR, GIS etc.) and with the management team to identify opportunities to improve overall management of Issue Lifecycle. Responsibilities: Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards Performs monitoring and testing of controls, identifying issues and control improvements for remediation Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts Manages the performance and productivity of team members that conduct quality inspection reviews Ensures timely execution of QA activities including control execution, case management, and results reporting Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting Required Qualifications: 5 years of internal control, regulatory, audit, risk, legal or compliance experience within a financial services or technology organization Communicates complex technical subject matter into clear, concise language suited for various audiences ranging from executives to junior analysts; strong writing /communication skills to convey outcomes to stakeholders Ability to integrate and analyze data from multiple sources, draw conclusions, and provide written recommendation within required format; can "connect the dots" to demonstrate ability to identify and perform thematic analysis Excellent writing/communication skills, the ability to synthesize technical content from subject matter experts to clearly articulated complex subject matters to a variety of audiences Strong relationship management and collaboration skills with the ability to influence and motivate teams, stakeholders and peers to build consensus and solve problems Ability to challenge in a firm, but non-confrontational manner Comfortable with ambiguous situations capable of analyzing, simplifying and collaborating to solve complex problems Strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight Detail oriented with an ability to review documentation for accuracy and relevance to topic Understands complex issues and drives timely decisions, knowing when to engage others for additional input, and when to act independently Proven facilitation and presentation skills: ability to present key messages, recommendations and information in a clear, concise and insightful way including to executive level leadership Excellent project management and interpersonal skills; strong attention to detail, accuracy and understanding prioritization within an environment where majority of issues are a priority Ability to influence the opinions and actions of key stakeholders and gaining their trust Excellent Microsoft Office skills, specifically PowerPoint and Word, SharePoint, and Excel Excellent facilitation and presentation skills Knowledge of Technology Domain discipline(s) Desired Qualifications: Bachelor's and/or Master’s degree and/or relevant work experience CISSP, CRISC, CISA, CISM certification or similar Prior operational risk or compliance experience in the technology arena Detailed, bank-specific risk management and governance experience Ability to work with technical and non-technical business owner Skills: Controls Management Oral Communications Risk Management Stakeholder Management Strategy Planning and Development Continuous Improvement Drives Engagement Influence Strategic Thinking Talent Development Data and Trend Analysis Decision Making Monitoring, Surveillance, and Testing Problem Solving Quality Assurance Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150) Pay and benefits information Pay range $125,000.00 - $178,700.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Keywords: Bank of America, Burlington , Business Control Manager- Technology Risk & Regulatory Issues Lead, Accounting, Auditing , Charlotte, North Carolina