PARATRANSIT RESERVATIONIST / ADMINISTRATIVE ASSISTANT

Company: ACTA
Location: Burlington
Posted on: May 14, 2022

Job Description:

Job Description GENERAL DESCRIPTION: Responsible for clerical/administrative duties related to public transportation services, Transportation scheduling and dispatching duties, and light bookkeeping assignments. 30-40 hours per week with benefits. EDUCATION/EXPERIENCE PREREQUISITES: Mandatory: High school graduate, direct ability to use PC with Microsoft Products (Excel, Word, PowerPoint), Five to ten years progressive clerical, administrative, and general assignments. Preferred: Community College business degree. WORKING PROCEDURE: 1. Perform necessary clerical, administrative, or general functions that may be required; coordinate meetings and handle correspondence. 2. Assist ACTA Director in coordinating activities for demand response paratransit services; monitor related performance reports (On-Time performance, fares, cancellations, no shows). 3. Work with transportation riders including answering phone, answering questions and explaining ACTA programs to clients, receiving and inputting trip information into scheduling software, updating rider information, editing daily system invoices to identify any errors and make necessary corrections, plus production and mailing monthly client bills. 4. Coordinate scheduling and receipt of drug/alcohol testing as required. 5. Handle information update and data entry in a timely and effective manner. 6. Provide client with professional and courteous service. 7. Keep office and files in a clean and orderly manner. 8. Perform Bank reconciliations and assist accountant in routine accounting tasks. 9. Assist in scheduling and dispatching duties related to Routematch (as a back-up). 10. Abide by ACTA safety rules and comply with laws pertaining to safety and health which have been addressed in training. SKILLS NEEDED: 1. Good communications skills, oral and written 2. Good organizational skills 3. Customer relations skills 4. Good math skills 5. Advanced computer skills and understanding 6. Policy knowledge for certifying details

Keywords: ACTA, Burlington , PARATRANSIT RESERVATIONIST / ADMINISTRATIVE ASSISTANT, Administration, Clerical , Burlington, North Carolina