Administrative Specialist
Company: UNC Health Care
Location: Burlington
Posted on: May 24, 2023
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Job Description:
Job Description
Description Become part of an inclusive organization with over
40,000 diverse employees, whose mission is to improve the health
and well-being of the unique communities we serve.Summary:
Performs duties of an Administrative Associate but with some
authority to step outside confines of established procedures. They
are also considered the subject matter authority in the
administrative area for the department/clinic.
Responsibilities:
1. Assisting in developing budgets, monitoring expenditures, and
reconciling financial statements. Investigating discrepancies and
processing corrective actions.
2. Coordinating and completing special projects independently or in
cooperation with other groups as assigned.
3. Determines administrative needs and making arrangements for
conferences, meetings, seminars or other related activities.
4. Extracting and compiling data from written sources, individuals,
and/or databases and providing interpretation.
5. Managing departmental information systems.
6. Preparing complex databases, reports, charts, graphs,
spreadsheets at designated intervals as requested. Composing formal
correspondence and documents for internal or external
circulation.
7. Serving as point person for all complex customer service and
administrative issues. Interpreting and communicating
policies/procedures to other parties based on knowledge of the
organization and departmental guidelines. Routinely providing
guidance and direction to lower-level staff. Assists with screening
applications and conducting initial interviews of entry-level staff
as needed. Investigate patient and provider complaints and provide
reports with root causes and service recovery.
Other InformationOther information:
Education Requirements:
* High School diploma or GED
Licensure/Certification Requirements:
* No licensure or certification required.
Professional Experience Requirements:
* Two (2) years of clerical or administrative experience
* If Bachelor's degree, no years of clerical or administrative
experience
* If Associate's degree, one (1) year of clerical or administrative
experience
Knowledge/Skills/and Abilities Requirements:
* Customer Focus: makes the customer and their needs their top
priority and goes the extra mile to satisfy their customers.
Demonstrates the ability to resolve customer problems. Technical
expertise: understands the technical aspects of one's job.
Effectively uses Microsoft office products in order to produce
reports and documents. Demonstrates the ability to learn and master
the scheduling system as appropriate Coachability: Receptive to
feedback, willing to learn and embraces continuous improvement
Accountability: Manages performance to meet expected results. Works
to meet the internal/external customer requirements. Fiscal
responsibility: Understands the insurance process and seeks to make
the best decision/referral in the interest of the customer.
Understands the relationship of the budget and resources to the
strategic plan. Coaching: Shares information, advice and
suggestions to help others to be more successful. Provides
appropriate support and acts as a resource depending on the
situation and capabilities of the employee. Conflict Resolution:
Uses appropriate interpersonal styles and methods to reduce tension
or conflict between two or more people. Finds agreement on issues
and follows through on implementation Solving Problems: Uses logic
and intuition to arrive at decisions or solutions to problems that
achieve the desired outcome.
Job DetailsLegal Employer: STATEEntity: UNC Faculty Physicians
Organization Unit: Burlington Nephrology Work Type: Full Time
Standard Hours Per Week: 40.00Work Schedule: Day JobLocation of
Job: US:NC:BurlingtonExempt From Overtime: Exempt: No
This is a State position employed by UNC Health Care System.
Qualified applicants will be considered without regard to their
race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.UNC
Health makes reasonable accommodations for applicants' and
employees' religious practices and beliefs, as well as applicants
and employees with disabilities. All interested applicants are
invited to apply for career opportunities. Please email if you need
a reasonable accommodation to search and/or to apply for a career
opportunity.
Keywords: UNC Health Care, Burlington , Administrative Specialist, Administration, Clerical , Burlington, North Carolina
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