Field Service Technician
Company: Pella
Location: Durham
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Pella Windows and Doors of North
Carolina is looking a Field Service Technician to join our team in
the Raleigh area . This position is responsible for servicing our
Pella products in area homes while providing exceptional customer
experience. A Successful Field Service Technician candidate has the
desire to learn and has a positive outlook to turn challenges into
opportunities. Construction experience is a plus. Why work for
Pella Windows and Doors of North Carolina and Southwest Virginia?
Culture- We are a team oriented company. We believe in our
employees and strive in improving the lives of those we serve.
Benefits- Comprehensive benefit packages Growth- We believe in our
employees and encourage them to grow both personally and
professionally. As a company we invest in our employees. Work- Life
Balance- We take pride in our employees having a well work-life
balance Our People- Here you will work side by side with very
knowledgeable people in the industry and build relationships that
last. We are currently offering a $2,500 sign on bonus for well
qualified candidates. ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for repairs and adjustments which may include such
tasks as replacing glass or installing items such as window shades,
blinds, muntin’s and roll screens. Also responsible for the
preparation of field reports on product problems, collection of COD
receipts and maintenance of service order and billing paperwork.
Awareness of service-related issues and the administration is a
critical backbone to the support function of this position.
Responsible for preparation and clean up of work area with careful
attention to courtesy toward the homeowner's belongings and
surroundings. Additional duties as specified by management.
Ensuring quality customer service. Responsible for driving a
company vehicle. QUALIFICATIONS: Knowledge of residential
construction Prior Windows and Doors experience Ability to use hand
tools Must be able to work from ladders and scaffolding Candidates
must be neat in appearance, a good listener, and good communication
skill for direct customer contact. A valid driver’s license and
clean driving record is required EDUCATION/ EXPERIENCE: 1-2 years
of related education/ experience, particularly in the area of
building materials or construction High School graduate required
Computer experience preferred BENEFITS: Competitive Compensation
401K/ 401K matching- 50% up to 6% after 1 year of employment Profit
Sharing Insurance (Medical, Dental, and Vision)- First of the month
after 30 days of employment 9 Paid Holidays Vacation/ PTO Life
Insurance Tuition Reimbursement Company vehicle provided. Tools
provided. Schedule: Monday to Friday No nights No weekends 8- 9
hour days EEO Statement Pella Windows and Doors of North Carolina
and Southwest Virginia is an equal opportunity employer committed
to a diverse workforce. Pella is committed to providing equal
employment opportunity to all qualified applicants regardless of
race, color, religion, national origin, sex, sexual orientation,
gender identity, pregnancy, age, citizenship, marital status,
disability, veteran status, political belief, or any other basis
protected by applicable law.
Keywords: Pella, Burlington , Field Service Technician, Construction , Durham, North Carolina
