Plumbing Service Manager

Company: PF Plumbing
Location: Winston Salem
Posted on: April 7, 2026

Job Description:

Plumbing Service Manager Winston-Salem, NC Introduction Join PF Plumbing — the number one plumbing company in Winston-Salem, NC — as our Service Manager . This leadership role oversees daily operations of our service department, drives performance, ensures exceptional customer satisfaction, and develops our plumbing team into top-tier professionals. This is a high-impact leadership role for someone who thrives in accountability, operational excellence, and building winning teams. Key Responsibilities * Lead and oversee daily operations of the plumbing service department * Manage, coach, and develop plumbing technicians and support staff * Oversee and manage the service warehouse team, including inventory control, purchasing, truck stock management, and warehouse operations * Coordinate with Call Center Manager to oversee scheduling and dispatch to maximize efficiency and revenue * Drive performance metrics including revenue per tech, close rate, and customer satisfaction * Ensure compliance with plumbing codes, safety standards, and company policies * Monitor inventory, tools, equipment, and fleet readiness * Oversee budgeting, forecasting, and departmental financial performance * Resolve escalated customer concerns professionally and promptly * Collaborate with marketing and sales teams to grow service demand * Implement training programs and performance improvement plans * Track KPIs and analyze service metrics to drive continuous improvement * Maintain vendor and supplier relationships * Utilities License and the Limited Electrical Permit Required Qualifications * Minimum 10 years plumbing experience * Minimum 5 years in a supervisory or management role * Valid plumbing license (utility license preferred - pending confirmation) * Strong knowledge of plumbing codes and safety regulations * Experience managing budgets and departmental P&L * Strong leadership, accountability, and team development skills * Valid driver's license Highly Preferred * Nexstar experience Preferred but not required * HVAC experience is a plus but not required Compensation & Benefits We offer a competitive compensation package including: * Company vehicle * 401(k) with company matching * Health insurance * Dental insurance * Vision insurance * Supplemental insurance options * Company-paid life insurance policy * Paid time off Compensation details: 85000-95000 Yearly Salary PI8abb90980d7f-29400-39688908

Keywords: PF Plumbing, Burlington , Plumbing Service Manager, Construction , Winston Salem, North Carolina