Customer Service Representative

Company: Robert Half
Location: Amherst
Posted on: January 26, 2026

Job Description:

Job Description Job Description We are looking for a dedicated Customer Service Representative to join our client's team in Amherst, Massachusetts. In this contract role, you will play a vital part in assisting customers, managing data, and ensuring smooth communication through various channels. This position requires strong attention to detail and a customer-focused approach. Responsibilities: • Respond promptly to customer inquiries through inbound calls, providing accurate information and solutions. • Make outbound calls to follow up on customer requests or resolve issues efficiently. • Accurately input customer information and order details into the system to maintain organized records. • Handle customer concerns with professionalism, ensuring satisfaction and fostering positive relationships. • Maintain detailed notes and records of interactions using the designated tools. • Collaborate with internal teams to address customer needs and provide timely updates. • Perform routine order entry tasks with precision to ensure smooth processing. • Monitor and prioritize incoming requests to manage workload effectively. • Uphold company standards by delivering exceptional service consistently. • Proven experience in customer service or a related field. • Proficiency in order entry and managing data accurately. • Strong communication skills for handling inbound and outbound calls effectively. • Ability to multitask and prioritize tasks in a fast-paced environment. • Familiarity with data entry systems and tools. • Problem-solving skills to address customer concerns promptly. • Attention to detail to maintain accurate records and documentation. • Team-oriented mindset with the ability to collaborate and adapt to changing needs.

Keywords: Robert Half, Burlington , Customer Service Representative, Customer Service & Call Center , Amherst, North Carolina