Customer Service Representative
Company: Robert Half
Location: Amherst
Posted on: January 26, 2026
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Job Description:
Job Description Job Description We are looking for a dedicated
Customer Service Representative to join our client's team in
Amherst, Massachusetts. In this contract role, you will play a
vital part in assisting customers, managing data, and ensuring
smooth communication through various channels. This position
requires strong attention to detail and a customer-focused
approach. Responsibilities: • Respond promptly to customer
inquiries through inbound calls, providing accurate information and
solutions. • Make outbound calls to follow up on customer requests
or resolve issues efficiently. • Accurately input customer
information and order details into the system to maintain organized
records. • Handle customer concerns with professionalism, ensuring
satisfaction and fostering positive relationships. • Maintain
detailed notes and records of interactions using the designated
tools. • Collaborate with internal teams to address customer needs
and provide timely updates. • Perform routine order entry tasks
with precision to ensure smooth processing. • Monitor and
prioritize incoming requests to manage workload effectively. •
Uphold company standards by delivering exceptional service
consistently. • Proven experience in customer service or a related
field. • Proficiency in order entry and managing data accurately. •
Strong communication skills for handling inbound and outbound calls
effectively. • Ability to multitask and prioritize tasks in a
fast-paced environment. • Familiarity with data entry systems and
tools. • Problem-solving skills to address customer concerns
promptly. • Attention to detail to maintain accurate records and
documentation. • Team-oriented mindset with the ability to
collaborate and adapt to changing needs.
Keywords: Robert Half, Burlington , Customer Service Representative, Customer Service & Call Center , Amherst, North Carolina