Medicare Customer Service Representative
Company: Pitch Health Solutions
Location: Charlotte
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Customer Service Representative
About Us: At Pitch Health Solutions, we empower our team to excel
while maintaining the highest standards of culture, compliance, and
performance. We’re looking for a dedicated Remote Customer Service
Representative to join our growing team. About the Role As a
Customer Service Representative , you will be the main point of
contact for assigned clients, proactively addressing concerns,
managing expectations, and resolving issues efficiently. You’ll
handle escalations involving clients and agents, monitor retention
trends, and collaborate closely with Sales, Operations, and
Leadership. In this role, you’ll play a key part in delivering a
seamless client experience while helping to grow and shape our
Client Success department. Why This Role is Exciting: Fully remote
– work from anywhere in the U.S. Serve as the primary point of
contact for clients, making a direct impact on retention and
satisfaction Collaborate cross-functionally with Sales, Operations,
and Leadership Help shape and improve Client Success processes and
workflows Engage with a culture that values professionalism,
excellence, and collaboration What You’ll Do: Client Advocacy:
Serve as the main contact for assigned clients, proactively
addressing concerns and managing expectations Issue Resolution:
Handle client issues and escalations efficiently, maintaining
professionalism and compliance Retention Monitoring: Track client
engagement, feedback, and retention trends to identify risks and
opportunities Collaboration: Work closely with Sales, Operations,
and Leadership to resolve issues and improve client satisfaction
Process Improvement: Contribute to the development and scaling of
Client Success processes, workflows, and SOPs Documentation &
Reporting: Accurately document all client interactions,
escalations, and resolutions Qualifications Experienced in client
success, account management, or customer support Strong
communicator with excellent problem-solving and conflict-resolution
skills Emotionally intelligent, professional, and able to stay calm
under pressure Highly organized with strong attention to detail and
follow-through Comfortable working in a fast-paced,
cross-functional environment Working Hours: Monday to Friday | 9:00
AM – 6:00 PM EST (1-hour lunch: 1:00 PM – 2:00 PM EST) Perks &
Benefits: Work remotely from anywhere in the U.S. Directly impact
client satisfaction and retention Opportunity to grow with a
developing department and take on more responsibility Competitive
salary with performance incentives Compensation & Schedule: $3,000
– $3,500/month Pay Frequency: Bi-weekly direct deposit Location:
100% Remote Ready to Join? If you’re passionate about delivering
exceptional client experiences, driving retention, and supporting a
growing team, we want to hear from you. Powered by JazzHR
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Keywords: Pitch Health Solutions, Burlington , Medicare Customer Service Representative, Customer Service & Call Center , Charlotte, North Carolina
