Customer Service Representative - State Farm Agent Team Member
Company: Christi Spencer State Farm
Location: Wake Forest
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Customer Service Representative
- State Farm Agent Team Member Full time At our agency, we invest
in the success and well-being of every team member. Our benefits
package is designed to support financial stability, work–life
balance, and long-term career growth. Performance-based commission
structure Simple IRA retirement plan with employer match Medical
insurance reimbursement program Paid Time Off (vacation, sick, and
personal days) Paid company holidays Clear career advancement paths
to support long-term growth ROLE DESCRIPTION: As a Customer Service
Representative with Christi Spencer State Farm Agent, you will
generate the kind of exceptional customer experiences that
reinforce the growth of a successful insurance agency. Your
attention to detail, customer service skills, and desire to help
people make you a fit. You will enhance your career while resolving
customer inquiries, coordinating with other agency team members,
and anticipating the needs of the community members you support. We
look forward to connecting with you if you are the customer-focused
and empathetic team member we are searching for. We anticipate
internal growth opportunities for especially driven and
sales-minded candidates. RESPONSIBILITIES: Answer customer
inquiries and provide policy information. Assist customers with
policy changes and updates. Process insurance claims and follow up
with customers. Maintain accurate records of customer interactions.
Identify additional selling opportunities through needs-based
pivoting QUALIFICATIONS: Communication and interpersonal skills.
Detail-oriented and able to multitask. Previous customer service
experience preferred. Competitive Compensation: $40,000–$50,000 -
salary, plus performance-based commissions & bonuses State Farm
agents are independent contractors who hire their own employees.
State Farm agents’ employees are not employees of State Farm.
Agents are responsible for and make all employment decisions
regarding their employees.
Keywords: Christi Spencer State Farm, Burlington , Customer Service Representative - State Farm Agent Team Member, Customer Service & Call Center , Wake Forest, North Carolina
