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Sr Platform Engineer

Company: Covance
Location: Burlington
Posted on: February 16, 2021

Job Description:

Job Overview:Covance is recruiting a Sr Platform Engineer for a dynamic team in either Princeton, NJ, Indianapolis, IN or North Carolina. Get ready to redefine what's possible and discover your extraordinary potential at Covance. Here, you'll have the opportunity to personally advance healthcare and make a difference in peoples' lives with your bold ideas and unique point of view. With the support of exceptional people from across the globe and an energized purpose, you'll be empowered to own your career journey with mentoring, training and personalized development planning.--

  • Senior role on team responsible for daily tasks, 3rd level escalations, project planning, tools and services.
  • Leads by example and demonstrates leadership in Enterprise Client Computing Operations
  • Provide timely reports and metrics on requests and incidents.
  • Provide guidance and direction and ensures as lead each operations administrator / engineer is on track with workload / balance.
  • Provide guidance and direction on overall IT strategy----
  • Provide technical assistance in the construction and maintenance of a corporate standard desktop image.
  • Oversee the maintenance of the corporate image as hardware changes occur ensuring no incompatibilities.
  • Provide technical assistance based on the research of current software and operating system service packs, patches, updates and fixes for desktops. Make recommendations based upon the severity, critical need and implications to environment and supported applications.
  • Assist in the planning and implementation of remote software deployment to customer's desktop computers via Active Directory, login scripts or other 3rd party remote management tools with minimal disruption to the customer.
  • Utilize scripting, batch files and 3rd party software to create software packages for unattended installation.
  • Investigate and propose new technologies and techniques for both hardware and software to improve customer efficiency, security and productivity.
  • Ensure all new and proposed software is tested with existing desktop image prior to deployment.
  • Engineer solutions to common desktop problems & Not so common.
  • Work with project managers on global projects with a focus on technical design, risk assessment, costs, timing and benefits.
  • Provide desktop management automation through scripting to provide consistent and predictable services.
  • Execute queries against the SCCM Database searching for specific criteria.
  • Install, customize, maintain, test, and troubleshoot operating systems and other systems software.
  • Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.
  • Excellent Client Focus and understanding of client needs
  • Excellent Communicator with the ability to translate technical terms into layman's terms.
  • Respond to requests for technical assistance in person, via phone, and electronically through the ticket system, remote control, and email
  • Be willing to work outside of the standard business hours as necessary
  • Build Server administration and Image Management
  • Manage IT Department documentation and Engineering notes
  • Active Directory support and administration
  • Windows 7/10 Enterprise/ Microsoft Application Support
  • Solid understanding of--Office 2010/16 and O365.
  • VPN Account Setup and Support
  • Desktop Security & Privilege Manager administration
  • Anti-Virus Management and Support
  • Follow direction from IT leadership on overall IT system strategies.
  • Work with business subject matter experts and key stakeholders to successfully integrate their solutions and objectives.
  • Utilize established system guidelines and policies to integrate SPD (Special Purpose Devices) into the corporate infrastructure.
  • Architect PC based solutions for standalone SPD implementations, or for the SPD component of larger systems.
  • Engineer technical solutions which meet architectural designs for SPD PCs.
  • Design and implement--automation--as required to address system design limitations.
  • Create detailed technical documentation for SPD solutions.
  • Create detailed instructions for the implementation of SPD solutions.
  • Provide direction to business partners for the utilization of parallel or higher level processes (TSR, ASR, etc.).
  • Provide support services to established SPD solutions.
  • Work with internal and external resources to document system use case specifications.
  • Create and maintain ITSM process for users to access SPD services.
  • Identify opportunities and deliver solutions for system enhancements which address a business need, lower risk, or improve efficiency.
  • Develop and maintain Active Directory organization for SPDs.
  • Develop and maintain SCCM collections for SPDs.
  • Develop and maintain security (endpoint AV/firewall) configurations for SPDs.
  • Enforce the least access privilege model by creating and managing elevation rules.
  • Lead the ITIL service lifecycle for SPD Configuration Management as well as other service items (like Small Instrumentation Access service) designed to support it.----Education/Qualifications:
    • 4 Year Degree or equivalent experience in Information TechnologyMCSE - Microsoft Certified Systems Engineer / MCITP - Microsoft Certified IT Professional (Nice to Have) Experience:
      10 years of experience with advanced Windows 10 knowledge, on both physical and virtual platformsGood knowledge of Windows File, Registry and folder security, local / domain users security and operating system trouble-shooting. Familiarity of network management protocols and related standard tools.Familiarity to MS Active Directory and Group Policies. Must have good communication skills to interact with all groups in technologyMust have excellent client skills to help provide exceptional service to our clients.

Keywords: Covance, Burlington , Sr Platform Engineer, Engineering , Burlington, North Carolina

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