Field Service Technician - Remote
Company: AMF Bakery
Location: Fayetteville
Posted on: January 19, 2026
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Job Description:
Job Description Job Description Position Summary : Field Service
Technician to provide on-site service and installation support for
AMF equipment and serve as a key point of contact in building
customer relationships. This position will also have an opportunity
to service AMF Bakery Systems customers based in the USA. The ideal
candidate would have a minimum of three years of experience in the
food industry working on industrial packaging, industrial slicers
and/or industrial ovens, and proofing technology. Primary
Responsibilities · Supervise mechanical and electrical installation
of equipment. · Service and maintenance of existing AMF equipment.
· Ensure basic training of customer personnel in Maintenance,
Sanitation & Operation of AMF equipment. · Review spare parts needs
for customers, and interface with Inside Sales reps to coordinate
customer needs in parts. · Act as a technical resource for the
customer to operate AMF equipment at maximum potential. · Identify
and communicate new equipment opportunities to the outside sales
force. · Phone troubleshooting for customer breakdowns. · Conduct
occasional trips to AMF and AMF locations to participate in
equipment review, final assembly, and checkout. · Create weekly
activity reports, detailed technical reports from each customer
site visit, and weekly expense reports. · Provide feedback to
engineering for technical problem solving · Promote parts, kits,
and service for all AMF-installed equipment. Essential Requirements
Three (3) years of field service experience in the food/beverage/
bakery or packaging industry Five (5) years of electrical and
mechanical experience in a high-speed bakery or other automated
process equipment environment 75% travel required in North America
and international Operating understanding of various types of
Variable Speed Drives, Sensors, Conveyors, PLC's, OIT's, etc.
Background in Rockwell Product line SLC-500, Panel View Logix 5000,
Panel View Plus, and associated communication software. Programming
capabilities are required, ability to understand the programmable
logic control process and make changes as directed. Proficiency and
troubleshooting ability in power transmission parts (bearings,
motors, reducers, belts, pulleys), pneumatics (air cylinders,
valves), hydraulics, and electrical circuits. Basic machine shop
and fabricating skills to make modifications to parts in the field,
cut & drill various materials, dismantle, repair, and re-assemble
mechanical devices Proper written and verbal communication skills
to interact professionally with engineering, sales force, and
customers Working Conditions : Extensive travel every week In
general, trips will average 5 to 6 days however some installations
may require technicians to be away for 2 to 3 weeks at a time.
Every effort is made to allow technicians to come home for a short
break if installations go beyond 2 weeks. Distance and practicality
of travel may impact this joint decision. Typical days at customer
sites will last from 8 to 12 hours with occasional 24-hour day/
night shift patterns Commercial Wholesale bakeries can be loud,
hot, and stressful at times Personal tools and diagnostic equipment
required
Keywords: AMF Bakery, Burlington , Field Service Technician - Remote, Engineering , Fayetteville, North Carolina
