Service Manager - National HVAC Service

Company: CMG VRA LLC
Location: Charlotte
Posted on: February 14, 2026

Job Description:

Job Description Job Description Key Responsibilities National Service Leadership & Strategy Own the performance and growth of Crete United’s National HVAC Service business across all operating companies and regions. Develop and execute a scalable national service strategy that balances responsiveness, cost control, and margin optimization. Act as the primary leader for the national service function, setting expectations, priorities, and accountability. Process Optimization & Continuous Improvement Design, document, and continuously improve standardized service processes across the full-service lifecycle, including: Dispatch and scheduling Preventative maintenance execution Demand service and emergency response Work order closeout and billing readiness Identify inefficiencies, bottlenecks, and failure points within the service ecosystem and lead cross-functional initiatives to resolve them. Implement best practices, tools, and systems to improve technician productivity, first-time fix rates, and service cycle times. Financial Performance, Billing, & Cash Flow Partner closely with Accounting, Accounts Receivable, and Accounts Payable to ensure: Timely and accurate service billing Clear handoffs from operations to billing Reduced billing lag and improved cash conversion Proper handling of subcontractor invoices and service-related payables Monitor service revenue, gross margin, labor utilization, and cost drivers; proactively address performance gaps. Support pricing discipline, contract compliance, and preventative maintenance billing structures. KPI Management & Reporting Define, track, and manage key service KPIs, including but not limited to: Service revenue growth Gross margin by service line Billing timeliness and aging Work order cycle time Preventative maintenance completion rates Technician utilization and productivity Customer response times and SLA compliance Build clear, actionable dashboards and reports for leadership, operating companies, and cross-functional partners. Use data to drive decision-making, prioritize initiatives, and hold teams accountable. Team Leadership & Development Directly oversee Service Coordinators and support their development through clear expectations, training, and performance management. Establish standardized roles, workflows, and capacity models for service coordination across the network. Foster a culture of accountability, continuous improvement, and customer-first service delivery. Cross-Functional Alignment Serve as the connective tissue between Service Operations, Field Teams, Accounting, Finance, and Corporate Leadership. Align service execution with company-wide operational excellence and margin improvement initiatives. Support integration of newly acquired operating companies into Crete United’s national service model. Qualifications & Experience 5-7 years of experience in HVAC service operations, facilities services, or a related field, with multi-site or national responsibility preferred. Proven track record of leading service teams and scaling standardized processes across a distributed organization. Strong financial acumen with experience partnering with Accounting/Finance to improve billing accuracy, cash flow, and margins. Deep understanding of HVAC service delivery, preventative maintenance programs, and service contract economics. Experience managing KPIs, dashboards, and performance-driven cultures. Comfortable operating in a fast-paced, acquisitive, and decentralized environment. Key Competencies Operational excellence mindset with a bias toward action Strong cross-functional leadership and communication skills Data-driven problem solver with the ability to translate insights into execution Ability to balance strategic thinking with hands-on operational leadership Customer-focused while maintaining cost and margin discipline

Keywords: CMG VRA LLC, Burlington , Service Manager - National HVAC Service, Engineering , Charlotte, North Carolina