Client Logistics Onsite Manager

Company: Kelly Services
Location: Burlington
Posted on: April 9, 2021

Job Description:

#TJP2021_PNI --Client Logistics Onsite Manager - Graham, NCJob searching is a lot better with someone in your corner. Hi-enter us, and this job! Kelly-- Professional & Industrial is seeking a Client Logistics Manager to work at Redwood Logistics in Graham, NC. This is a direct hire position! Sound like something you're interested in? We'll be here every step of the way to help you through the process because we think job searching needs an upgrade (and a sidekick).**The ideal candidate will have a minimum of 6 years of experience in an operational role within the transportation/logistics industry, and a minimum of 3 years in a leadership role with direct reports and the ability to travel up to 20% for onsite client and corporate meetings.**For more than 19+ years, Redwood Logistics has been helping move businesses forward by connecting our clients to winning strategies. Redwood is a next-generation leader in third-party logistics. We focus brilliant minds, technology services, and performance excellence to modernize your supply chain. Your business was never designed to be ordinary. Your logistics partner shouldn't be either.Redwood Supply Chain Solutions, a subsidiary of Redwood Logistics, levels the playing field for our customers through logistics and supply chain solutions that will give them a competitive advantage in their market.-- We are a group of motivated, talented people who operate under proven processes utilizing sophisticated technologies to help our customers succeed.See for yourself why The Chicago Tribune has named Redwood Logistics a Top Workplace for several years running!--Position Description:--As--a Client Logistics Onsite Manager,--you will be responsible for being the face of Redwood to one of our premier clients. You will lead a team of operations representatives that provide daily operational functions and customer service for the client. In this role you will need strong leadership and problem-solving skills and will be responsible for managing a team of employees engaged in critical activities for our business: including customer service, load planning, expedite planning, scheduling appointments, and receiving and responding to customer requests (both email and phone). The ideal candidate will work well in a dynamic and fast-paced environment while maintaining the ability to multitask, prioritize responsibilities and provide a high sense of urgency. Additionally, the ideal candidate must have a strong desire to help and a proven track record of leading people.--Responsibilities:

• Manage a team of 3+ direct reports within the operations department
• Supervise and hold responsibility for all day-to-day operations for 1 large client
• Ensure operational efficiency and that all departmental functions meet or exceed customer contracts or specifications
• Keep a pulse on Redwood's performance at all times and proactively anticipate challenges or problems to mitigate and resolve without impacting the client negatively
• Ensure all team members are properly trained
• Monitor and promote employee improvement through weekly one on one meetings, quarterly and annual performance reviews
• Create and maintain standard operating procedures and best practices, championing your team to know them and leverage them in their daily process
• Maintain performance expectations that will enable operational improvements and lower cost to serve
• Share relevant information and metrics with team to improve decision-making skills and drive continual growth
• Enforce departmental rules and policies
• Review and approve weekly timecards and analyze hours for inefficiencies or training opportunities
• Effectively address escalated customer issues and build relationships with client team
• Assist Account Manager in developing and delivering monthly business reviews
• Facilitate and own internal communication and meetings
• Monitor and analyze KPIs for key client on a weekly, monthly, or quarterly basis, will also need to report on and communicate progress of KPI's to both internal and external teams
• Manage carrier relationships and acquire contracted rates in conjunction with the carrier management team
• Create a team culture of accountability and effective execution
• Motivate and inspire your team to deliver value to our customers, while also developing their skills and career to improve overall morale and employee retention within the Operations team
• Encourage employee feedback through formal and informal channels
• Foster team growth, team development, cross-team collaboration by setting an example of leading in challenging times, leading others outside of your primary team in times of need, and fostering a true team environment of helping others
• Will need to respond to customer requests after primary work hours (nights and weekends) and/or work on a weekend when customers' needs require support--Skills Needed:
  • Ability to think critically and analyze data
  • Ability to remain calm under pressure and handle a fast-paced environment
  • Ability to drive results in a fast-paced, dynamic work environment
  • Be personally accountable for you and your team to complete tasks in a designated timeframe
  • Ability to adapt and react quickly to changing expectations
  • Excellent organizational and time-management skills
  • Thrive in a team environment, collaborating and helping others
  • Must have ability to resolve conflict and solve complex problems
  • Excellent organizational and time-management skills
  • Ability to produce internal and customer-facing reports that are clean, accurate and relatable
  • Ability to effectively coordinate with multiple team members and across departments on joint tasks such as reporting, project operations, and compliance
  • Ability to work autonomously--
    • --
      • Onsite at client location in Graham, NC minimum of 4 days per week
      • High School diploma required
      • Minimum of 6 years of experience in an operational role within the transportation/logistics industry, and a minimum of 3 years in a leadership role with direct reports
      • Minimum of 4 years of experience with Mercury Gate or other Transportation Management Systems
      • BS/BA preferred
      • Ability to travel up to 20% for corporate meetings and training
      • High integrity
      • Proven track record of successful problem-solving and critical thinking
      • Basic understanding of creating and maintaining reporting, including using Microsoft Office products (Outlook, Excel, Word, and Power Point)
      • Full understanding of transportation modes (small parcel, LTL, TL, partial, flatbed, intermodal) and market trends
      • Expertise in core operational functions such as load building, tracking, issue resolution, and reporting
      • In-depth understanding of building and maintaining carrier and customer relationships
      • Comprehensive knowledge of Redwood's Departments, Business Units and the services that Managed Services is responsible to deliver
      • History of proven customer service and communication skills
      • History of critical thinking and problem-solving skills
      • Leads by example
      • Experience with Microsoft Excel and Microsoft Word--Tools You Will Use:
        • Zendesk
        • Harvest
        • Confluence
        • MercuryGate or LoadRunner TMS
        • MercuryGate Edge, MercuryGate Mojo
        • MS Office Word, Excel, Powerpoint and Teams
        • Tableau--Rewards:
          • Culture of unlimited growth with new positions and departments created regularly to support our growing customer base
          • Paid maternity and paternity leave policies
          • Medical, dental, vision and 401k plans (with match)
          • Flexible-spending, mass transit and dependent care plans
          • Health savings account, with company contribution
          • Short-term, long-term and life insurance policies subsidized by company
          • Cell phone discounts; reduced fees for health and fitness clubs
          • Additional benefits including pet insurance, accident care and more
          • Competitive referral bonus program
          • Competitive PTO plans, with extra floating holiday and time off to volunteer
          • Fundraising and volunteer opportunities to give back to our local and national communities**This position is being recruited by Kelly's National office, not a local office or by the client. Please apply to this position using this page.--Why Kelly--?You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly Services, Burlington , Client Logistics Onsite Manager, Executive , Burlington, North Carolina