Territory Sales Manager

Company: AutoZone, Inc.
Location: Burlington
Posted on: July 28, 2022

Job Description:

SUMMARY:

AutoZone's Territory Sales Manager (TSM) maintains strong relationships with current and existing Commercial customers while obtaining new business with shop owners in the designated territory. A TSM exceeds customer's expectation by delivering WOW! Customer Service to all AZ Commercial accounts by Living the Pledge everyday.

RESPONSIBILITIES:

* Grows loyalty and trust with customers
* Maintains adequate sales numbers, ensuring that Commercial customers are taken care of by Mobile Sales Reps and Commercial Managers are responding to customer complaints
* Oversees the customer service, sales and general workings of the stores within their territory.
* Motivates and lead Commercial team to achieve the sales target, as well as, increase the profitability of the company
* Partners with Operations management to ensure a solid customer experience from sales call, to customer call, to fulfillment
* Develops market analysis and action plans for commercial accounts
* Develops, maintains, and revises key customer plans
* Motivates Commercial AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits.
* Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised
* Identifies new opportunities within the market, develops new accounts through face to face and telephone contact with potential customers
* Ensures all company policies, and loss prevention procedures are followed
* Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
* Complies with safe driving rules and procedures and ensures all Commercial Zoners have approved driver status
* Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues.
* Follows proper accident procedures
* Provides feedback regarding AutoZoner performance
* Addresses commercial customer concerns and resolves them with a goal of turning a complaint into a compliment
* Ensure all stocking programs are stocked each week per policy
* Ability to work all the hours (of operation) that we are open for business
* Performs other related duties as required

REQUIREMENTS:

* Minimum three years of related experience in outside sales (automotive industry a plus) .
* Direct or indirect experience managing and leading people.
* Relentless pursuit of new profitable business and penetration of current accounts


* Ability to create and execute customer development plans.
* Ability to analyze sales reports and take appropriate action.
* Understanding of P&L statement and gross profit.
* Strong communication, negotiation, organization and leadership skills . Integrity, honesty, passion, drive and the desire for success.
* Excellent customer service skills
* Minimum 50% travel w/ some overnight.

Keywords: AutoZone, Inc., Burlington , Territory Sales Manager, Executive , Burlington, North Carolina