Operations Manager

Company: transdevna
Location: Burlington
Posted on: August 2, 2022

Job Description:

Overview:Join Transdev in Burlington, NC and become a part of the largest private-sector operator of transportation in North America one that cares about its employees, passengers and the communities they serve.

The Operations Manager oversees the daily fixed-route operations to include but not limited to; route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance.

What we offer:

Comprehensive benefits - Medical/Dental/Vision
401(K) retirement plan
Paid Time Off

Paid Holidays

Paid Sick Time

Company Sponsored Life Insurance

Disability Insurance

Ability to advance your career!

Responsibilities:

• Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.
• Oversees scheduling of operators, monitors operations and coordinates delivery of service with superiors.
• Works closely with the maintenance department to ensure that all operation requirements are met.
• Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.
• Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.
• Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.
• Coordinates with the safety and training department to ensure all safety goals and directives are met.
• Develops Operations department budget.
• May operate a vehicle in revenue service, if necessary.
• Maintains confidentiality of all information.Qualifications:Experience, Skills, and Knowledge Required:
  
  • At least 7 years' experience in operations management experience in a transit environment of similar size and scope.
  • Travel requirement (as a percent):
  • Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion.
  • Must possess ability to lead and motivate employees.
  • Experience dealing with federal, state, and local agencies (i.e.,FTAT, FTA, OSHA, etc.).
  • Excellent communication skills both written and oral.
  • Detail oriented, well organized, and possess effective time management skills.
  • Proven customer service and interpersonal skills a must.
  • General knowledge of Windows-based computer operating system and Microsoft office package.
  • Must be able to work as a member of the team.
  • Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.
    
    Education, Licensing, and Certifications:
    
    • High school diploma or equivalent, such as GED, required.
    • BA/BS in transportation or logistics preferred.
      
      Pre-employment Requirements:
      
      • Must submit to drug testing and a criminal background check.
        
        Physical Requirements:
        
        • Must be able to sit or stand for long periods of time.
        • Must be able to work flexible hours or shifts.
        • Must be able to lift up to 25 lbs.
        • Must be able to work 50% indoors and 50% out of doors.
        • Travel requirement (as a percent):
          
          About Transdev:
          
          Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com
          
          The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
          
          The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Keywords: transdevna, Burlington , Operations Manager, Executive , Burlington, North Carolina