Care Management Supervisor
Company: RHA Health Services, LLC
Location: Burlington
Posted on: August 4, 2022
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Job Description:
We are hiring for:Care Management SupervisorLocation:Burlington,
NCType:RegularIf you are a positive and personable individual
looking for a satisfying and fun opportunity to make a real
difference in the lives of people with intellectual, developmental
disabilities, and people facing mental health, and substance use
challenges, join our team at RHA Health Services!Job Summary:
Manages and directs the operations of Care Management services,
ensuring sustained high quality of care and services to persons
with mental health, substance use and/or developmental
disabilities.The Care Management Supervisor leads and directs the
administrative, clinical, financial, and employee relation
functions and implements and ensures compliance with company, state
and federal policy while directly supervising care managers and
care manager extenders.Essential Job Related Responsibilities Leads
Care Management Service Delivery - Leads and supervises a regional
team of no more than 8 care managers and 2 care manager extenders
per care manager. Collaborates cross-functionally within the
organization to develop and implement workflows, policies and
procedures, and documentation standards that promote whole person
care. Provides leadership to employees by promoting harmony among
coworkers and clearly stating organization objectives and
strategies.Directly supervises Care Manager employees.Maintains a
positive and professional image in the work setting and
community.Follows policies and procedures to ensure accountability
of service delivery.Monitors and supports staff in delivery of care
management per the identified needs of beneficiaries.Staff
Development - Provides leadership to ensure best utilization of
resources in obtaining regional and organizational goals, adhering
to corporate policies through oversight of daily operations,
assessment of adequacy of staffing, and adherence to standards of
care management staff.Ensures timely recruitment to fill vacancies
and ensure continuity of services.Manages Staff Training and
Development.Ensurespolicy and training development and
implementation.Ensures timely completion of performance
evaluations.Best Practices - Demonstrates a passion for leading
positive change by continuously improving and defining innovative
care management interventions.Stays up to date with current best
practices and keeps the team continuously informed about best
practice innovations.Cross-functional Collaboration - Collaborates
cross-functionally with other RHA departments to ensure success of
Care Management implementation, to include clinical, operations,
finance, IT, nursing, QA/training, etcPerson-Centered Approach -
Maintains a person-centered philosophy that focuses on an
individual's strengths, needs, and preferences that promote health,
wellness, and safety.Work with the staff and managers to
continuously optimize individual education around self-management,
disease management, and integrated healthcare planning.Ensures that
the individual and collateral supports can actively
participate.Quality Assurance and Use of Data - Implements the
strategic use of data to support the effective delivery of Care
Management services.The use of data elements, to include encounter
and risk stratification data, will support the implementation of
Care Management that is effective, integrated, and
well-coordinated.Utilizes metrics and reports to ensure work is
allocated timely and appropriately and meets regulatory compliance
requirements, individual needs, and performance standards.Ensure
the care management program, metrics and performance are
consistently meeting established targets. Experience using data and
metrics to monitor performance, allocate workloads, and monitor
medical and utilization trends. Engages in clinical quality
initiatives and manages measures associated with key performance
indicators.Maintains a Safe and Healthy Environment- Ensures
implementation of all organization health and safety policies and
procedures. Financial Performance - works with the Executive
Director to execute, monitor, and analyze the program budgets in
collaboration with financial services.Ensures operations are in
accordance with the approved budget and productivity targets of the
team are met.Ensures proactive and effective communication -
Establishes and maintains frequent and regular communication with
employees, colleagues, payors, and peer network.Fosters open
communication, feedback, andhelps keep the team focused and
progressing toward organization goals. Notifies Executive Director
immediately of events that could significantly impact the company.
Establishes and maintains strong external relationships, to include
providers, payers, and community resources. Ethics & Compliance -
Creates and manages an ethical culture in conjunction with the RHA
Code of Conduct and Ethics and Compliance Program, emphasizing
confidentiality and no retaliation policies.Participates in the
confidential and immediate investigation into allegations of abuse,
neglect, exploitation, theft, fraud, waste, misconduct, and
violations of ethics and compliance practices according to company
policy as needed or requested. Ensures protections of individuals
served during investigations.Ensures all external reporting
requirements are followed.Ensures adequate follow- through on
recommendations from investigation reports. Ensures occurrence and
attendance of designated members (staff and service users) to
Quality Improvement Committee, Quality Assurance Committee, Quality
Management Team, Safety, Task Force and Human Rights Committee
meetings.Supervisory Responsibilities Direct supervisory
responsibility for up to eight care manager staff and up to two
extenders per each care manager staff.Carries out supervisory
responsibilities in accordance with the organization's policies and
applicable laws. Responsibilities include interviewing,
recommendations for hiring, and training employees; planning,
assigning, and directing work; reviewing performance; rewarding,
motivating, and promoting team performance; addressing complaints
and resolving problems. Cover for care manager duties during
vacation, sick leave or staff turnovers. Review ALL Tailored care
management care plans and Individual Support Plans (ISP's) and will
provide guidance to care managers and care manager extenders on how
to meet an individual's needs. Education- Masters level fully
Licensed Clinical Social Worker (LCSW), Licensed Clinical Mental
Health Counselor (LCMHC), fully Licensed Psychological Associate
(LPA), or licensure as an RN; andExperience- three years of
experience providing care management, case management, or care
coordination to the population being served.We offer the following
benefits to employees:Payactiv: early access to the money you've
earned from hours you've already worked, before payday!Employee
perks and discount program: to help you save money!Paid Time Off
(full-time employees only)Health/Insurance (full-time employees
only)401(k) retirement savings program Wellbeing Programs:
Physical, Emotional and FinancialChronic Disease management
programs for hypertension and diabetes (for qualifying
employees)Training: Free CPR, first aid, and job-specific training
opportunities*contract/contingent workers and interns do not
qualify for any of the above benefitsIf you are ready to make a
difference in the lives of people we serve and support apply to
join the team today.EEO Statement RHA is an equal opportunity
employer. In addition, we provide reasonable accommodation to
qualified employees who have protected disabilities to the extent
required by applicable laws, regulations, and ordinances. If you
are an individual with a disability and need a reasonable
accommodation to participate in the application process, please
contact our solutions center.
Keywords: RHA Health Services, LLC, Burlington , Care Management Supervisor, Executive , Burlington, North Carolina
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