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Customer Service Manager

Company: Food Lion
Location: Burlington
Posted on: November 17, 2022

Job Description:

Job Title: Customer Service Manager Job Code: 401 Department: Front End Reports To: Store Manager Primary Purpose: Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. Duties and Responsibilities: --- Manage the Front End, including hiring, training, and developing associates --- Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports --- Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision, and Strategy --- Support the achievement of budgeted financial and operating results --- Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible, and friendly customer service all while creating a positive shopping experience for customers --- Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations --- Control store expenses through proper ordering, care for supplies and equipment --- Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems --- Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained --- Ensure Front End schedules are written to provide extraordinary customer service at alltimes --- Maintain all register and Front-End equipment and place service calls in an efficient manner which doesn't stall the execution of delivering a fast and easy check out experience --- Ensure all Front-End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions --- Monitors shrink and ensure that inventory is accounted for; provide coaching for associates to recognize and prevent losses --- Ensure proper control of all store funds and company assets --- Observe and correct all unsafe conditions that could cause associate or customer accidents --- Record and report all associate and customer accidents in accordance with established Food Lion procedures --- Ensures compliance with local, state, and federal regulations --- Adheres to all company guidelines, policies, and standard practices --- Maintains security standards --- Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses --- Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales --- Performs all other duties as assigned Qualifications: --- A high school graduate or equivalent preferred --- Ability to lead and manage a team --- Strong understanding ofstore operations and merchandising techniques preferred --- Excellent interpersonal, organizational, communication and customer serviceskills --- Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances --- Ability and willingness to learn multiple tasks and technical requirements of the job --- Ability to use technical information to solve problems --- Must meet minimum age requirements to perform specific job functions --- Must be able to meet the physical requirements of the position, with or without reasonableaccommodations --- Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation Physical Requirements: --- Ability to use computers and other communication systems required to perform job functions --- Ability to use handheld computers for orders, mark downs, scan outs, and inventory --- Stand 100% of the time, frequently walking short distances --- Ability to push or pull up to 2000 pounds using a pallet jack or float --- Perform repetitive hand and arm motions --- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion --- Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners --- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level --- Meet established volume activity standards for the position --- Tolerate working in extreme hot/cold temperatures for up to 20 minutesat a time --- Have sufficient visual ability to check invoices, dates, and other written documentsJob Type: Full-timePay: $17.00 - $20.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Paid time off Parental leave Tuition reimbursement Vision insuranceExperience level: 4 yearsShift: Day shift Evening shift Morning shiftWeekly day range: Monday to Friday Weekend availabilityAbility to commute/relocate: Burlington, NC 27215: Reliably commute or planning to relocate before starting work (Required)Experience: Customer service: 4 years (Required) Retail management: 2 years (Required) Cashiering: 1 year (Preferred) Cash handling: 2 years (Preferred)Work Location: One location

Keywords: Food Lion, Burlington , Customer Service Manager, Executive , Burlington, North Carolina

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