Assistant Manager
Company: Sonic
Location: Burlington
Posted on: March 17, 2023
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Job Description:
POSITION:ASSISTANT MANAGER IMMEDIATE SUPERVISOR:WORKING
PARTNER/GENERAL MANAGER STATUS:HOURLY, NON-EXEMPT GENERAL PURPOSE
OF POSITION: Assists in managing the operations of a Sonic Drive-In
and assumes responsibility for drive-in operations in the absence
of other management. Trains and supports the drive-in employees in
order to provide quality food in a clean, safe and efficient manner
so that guests will have an enjoyable experience at the Sonic
Drive-In. ESSENTIAL JOB DUTIES: 1. Manages, trains, monitors and
coaches crew members, carhops and skating carhops. 2.Directs and
assigns drive-in employees to perform all duties in the Basic
Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp,
Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop
and if applicable Drive-Thru) as needed and depending on store
volume, during a shift to ensure the preparation (portion control),
temperature, packaging, appearance, presentation, taste and service
of all menu items meet operational standards.3.Adheres to and
monitors employee compliance of the drive-in employee handbook,
policies and practices. Takes appropriate action to address
employee issues and policy violations and immediately reports all
employee issues, complaints and policy violations to his/her
immediate supervisor. 4.Performs opening and/or closing duties in
compliance with Sonic Drive-In policies and procedures.5.Monitors
and makes appropriate adjustments to staffing levels during
assigned shift. 6.Monitors and maintains inventory levels and food
cost control during assigned shift and completes weekly inventory
as needed.7.Completes assigned administrative duties timely and
accurately. Assists in maintaining files, records and all required
documentation.8.Reinforces the importance of placing guests' needs
first to drive-in employees on a consistent basis.9.Immediately
responds to guest requests in a respectful manner. Reports guest
complaints to immediate supervisor and assists in resolving such
complaints. ADDITIONAL DUTIES: * Performs all duties in the Basic
Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp,
Grill, Switchboard, Expeditor, Food Prep, and if applicable
Drive-Thru) as needed and depending on store volume, during a shift
to ensure the preparation (portion control), temperature,
packaging, appearance, presentation, taste and service of all menu
items meet operational standards. * Operates switchboard and
records customer order, repeats order in a clear and understandable
manner. * Operates Drive-Thru window and sales register and makes
accurate change quickly and efficiently. * Prepares fountain drinks
and ice cream items. * Prepares food by cutting and chopping food
items and cooking on grill or in fryers. * Prepares food orders
efficiently within 2-3 minute time frame. * Packages all menu items
into bags or trays and places drink orders into drink carrier. *
Serves food to customers in an efficient manner as necessary when
working in other Basic Stations. * Occasionally moves food product
weighing up to 50 lbs into freezer and shelves stacked from floor
to ceiling. * Occasionally disposes of trash by transporting bags
outside and into dumpsters. * Occasionally cleans areas of
drive-in, including mopping, sweeping, washing dishes, wiping
counter-tops and emptying used grease. * Complies with all federal,
state and local wage and hour laws and labor and employment laws. *
Wears required uniform and appropriate personal protective
equipment as outlined in the Sonic Drive-In operations manual. *
Performs frequent washing and sanitizing of: food areas, food
preparation tools, and hands. * Performs other job-related duties
as assigned or required. QUALIFICATIONS AND JOB REQUIREMENTS: *
General knowledge and understanding of the restaurant industry or
retail operations required. Six months of restaurant management
experience (QSR) or one year entry level retail management
experience required. * Experience running shifts without
supervision * Effective communication skills * Basic math and basic
reading skills * Basic computer skills * Ability to follow
directions * Ability to work irregular hours, nights, weekends and
holidays * Ability to multi-task * Ability to successfully solve
problems * Works with autonomy once given direction * Complies with
all Sonic Drive-In Policies and Procedures, and all health and
sanitation laws and regulations * Successfully completes and
follows requirements of all STAR certification and other Sonic
Drive-In training programs. * Continuous standing, bending,
stooping, lifting, stretching and frequent over-head lifting will
be required when staging, preparing or packaging menu items and/or
cleaning. ENVIRONMENT: Frequent exposure to heat and hot liquid
shortening while cooking. Frequent exposure to freezer when
stocking food items. Occasional exposure to extreme temperatures
based on variable weather conditions.SONIC MISSION STATEMENT: To
become America's most-loved restaurant brandSONIC CORE VALUES At
Sonic, we value: * Respect for everyone touched by the Sonic brand.
* Entrepreneurial spirit and the power of the individual. *
Importance of relationships as a way of life. * Doing different,
special and better things to surprise and delight everyone touched
by the Sonic brand.
Keywords: Sonic, Burlington , Assistant Manager, Executive , Burlington, North Carolina
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