BurlingtonRecruiter
the smart solution for Burlington jobs

Manager Operations (Front Desk, Housekeeping, and F&B) - Courtyard Durham Research Triangle Park (19

Company: Marriott International, Inc.
Location: Burlington
Posted on: April 4, 2019

Job Description:

Heres To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott. The Courtyard Durham Research Triangle Park located at 301 Residence Inn Blvd, Durham, NC 27713 is currently hiring a Manager Operations (Front Desk, Housekeeping, and F&B). Responsibilities include: Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Operations Team Ensures that goals are being translated to the team as they relate to guest tracking and productivity. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. Ensures that the team has the capabilities to meet expectations. Leads by example demonstrating self-confidence, energy and enthusiasm. Assists employees in understanding guests ever-changing needs and expectations, and exceeding them. Managing Property Operations Function(s) Follows property specific second effort and recovery plan. Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. Takes proactive approaches when dealing with employee concerns. Extends professionalism and courtesy to employees at all times. Communicates/updates all goals and results with employees. Meets semiannually with staff on a one-to-one basis. Assists/teaches the team scheduling against guest and hours/occupied room goals. Performs hourly job functions as needed. Managing and Monitoring Activities that Affect the Guest Experience Provides excellent customer service by being readily available/approachable for all guests. Takes proactive approaches when dealing with guest concerns. Extends professionalism and courtesy to guests at all times. Responds timely to customer service department request. Ensures all team members meet or exceed all hospitality requirements. Managing Profitability Assists in performing required annual Quality audit with GM & RD. Ensures a viable key control program is in place. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Conducting Human Resources Activities Interviews and assists in making hiring decisions. Receives hiring recommendations from team supervisors. Ensures orientations for new team members are thorough and completed in a timely fashion. To apply now, go to: https://jobs.marriott.com/marriott/jobs/19000GDC?%3Flang=en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin.com/company/marriott-international http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Inc., Burlington , Manager Operations (Front Desk, Housekeeping, and F&B) - Courtyard Durham Research Triangle Park (19, Executive , Burlington, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Incident Management Analyst - 2nd shift
Description: Job Location: --------Cary, NCRole Value Proposition:Joining a growing team in our Cary site, including incident and problem managers, the incident management analyst follows the standardized methods (more...)
Company: MetLife
Location: Cary
Posted on: 04/23/2019

Marketing Manager, Demand Generation
Description: StratusLIVE is looking for an experienced Demand Marketer to join our growing marketing team. In this role, you will create and manage B2B lead generation campaigns to drive high quality leads for our (more...)
Company: StratusLIVE
Location: Raleigh
Posted on: 04/22/2019

Current College Students - In-Store Management Executive Internship (Northern, MN)
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Greensboro
Posted on: 04/22/2019


Project Manager - Finance Infrastructure
Description: Project Manager Charlotte, NC 7 - 10 years. Responsible for matching current technology with the current needs. Requirements This is a combination engineering role and project management. The ideal candidate (more...)
Company: Matlen Silver
Location: Charlotte
Posted on: 04/23/2019

Quality Control Manager
Description: The Lane Construction Corporation is a leading U.S. construction company specializing in the transportation, infrastructure and energy industries. Lane's unique combination of capabilities includes public-private (more...)
Company: The Lane Construction Corporation
Location: Charlotte
Posted on: 04/23/2019

Specialist, Business Process Management
Description: Date Posted:2019-02-10-08:00Country:United States of AmericaLocation:HNC01: UTAS Headquarters HS 2730 West Tyvola Road, Charlotte, NC, 28217 USAJob Description br br Collins Aerospace is a leader (more...)
Company: Collins Aerospace
Location: Charlotte
Posted on: 04/22/2019

IT Risk Policy Adherence Manager - Operational Risk Manager 4
Description: IT Risk Policy Adherence Manager - Operational Risk Manager 4 Job DescriptionAt Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented (more...)
Company: Wells Fargo
Location: Charlotte
Posted on: 04/22/2019

Automotive Tool Sales/Route Manager - Full Training
Description: Build a Great Career and a Great Life. br Automotive Job title: Automotive Tool Sales / Route Manager - Full Training br Feel the freedom independence of managing
Company: Mac Tools
Location: Raleigh
Posted on: 04/22/2019

Case Manager RN
Description: Coordinates and monitors the assessment, treatment planning process and follow up process for each resident / patient with the IDT, to ensure the provision of quality care in an efficient manner. Manages (more...)
Company: Brian Center Southpoint
Location: Durham
Posted on: 04/23/2019

Operational Risk Manager 3 - WFCC Business Control Governance
Description: Operational Risk Manager 3 - WFCC Business Control Governance Job Description At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented (more...)
Company: Wells Fargo
Location: Charlotte
Posted on: 04/22/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Burlington RSS job feeds