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IT Manager - Windows Applications and Verint WFO

Company: Covance
Location: Burlington
Posted on: November 7, 2019

Job Description:

Note: This role is with our parent company, LabCorp (NYSE: LH), an S&P 500 company. LH is a leading global life sciences company that is deeply integrated in guiding patient care, providing comprehensive clinical laboratory and end- to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostic solutions, brings innovative medicines to patients faster and uses technology to improve the delivery of care. LabCorp reported revenues of over $11 billion in 2018 and we have over 65,000 employees in 65 countries. LabCorp is seeking a Verint WFO-IT Manager for it's Burlington, NC location. * Manage the technical configuration and administration of the Verint Workforce Optimization system, DataPipe and MasterControl applications. * Lead the technical support team. * Understand business requirements and convert these to technical configuration or custom code technical specifications. * Provide subject matter expertise on the technical capabilities of these applications. * Manage the integrations and interfaces with other applications.. * Manage and perform Unit Testing activities. * Apply patches and bundles to applications. * Manage all environments for these applications. * Estimate work effort and develop project work plans. Education/Qualifications License/Certification/Education: Normally B.S. Degree required w/5-7 years of experience. Experience Have managed a technical configuration and administration of the Verint Workforce Optimization system, DataPipe and MasterControl applications or similar.

Keywords: Covance, Burlington , IT Manager - Windows Applications and Verint WFO, Executive , Burlington, North Carolina

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