Health Unit Coord-Duke Regional Hospital-Inpatient-FT-Days
Company: Duke University School of Medicine
Location: Burlington
Posted on: September 25, 2022
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Job Description:
Duke Regional Hospital Duke Regional Hospital offers the
personal touch and hometown feel of a community hospital while
serving as an essential arm of internationally recognized Duke
University Health System. Duke Regional has served Durham, Orange,
Person, Granville and Alamance counties for more than 45 years. To
be successful at caring for our community and have a strong
reputation among patients who seek our care, we have 3,500 team
members who work together to provide exceptional, compassionate and
equitable healthcare 24/7. We are a place of learning and
acceptance for team members just starting their careers, as well as
an institution of family culture and professional development for
employees who have served for decades in our hospital units.Duke
Regional has 388 inpatient beds and offers a comprehensive range of
medical, surgical and diagnostic services, including orthopedics,
weight-loss surgery, women's services, and heart and vascular
services. We also offer care at our Duke Rehabilitation Institute,
Davis Ambulatory Surgical Center, Duke Ambulatory Surgery Center
Arringdon, Health Services Center, and Duke Behavioral Health
Center North Durham. In fiscal year 2021, Duke Regional Hospital
admitted 16,422 patients, performed 18,152 surgeries and welcomed
2,673 babies into the world. U.S. News & World Report ranked Duke
Regional Hospital as #9 in North Carolina and #4 in the
Raleigh-Durham area for 2021-22. The Human Rights Campaign
consistently names us a Healthcare Equality Leader, and we are a
Joint Commission-accredited and Magnet-designated hospital.
Duke Nursing Highlights:
Occ Summary
This position collaborates with healthcare providers by performing
a variety of clerical duties to support patient care. Duties
include greeting patients and visitors, answering the telephone,
responding to patients' requests, accessing the electronic medical
record (EMR), scheduling appointments, and providing general
clerical support as needed by the department. This position will
consistently exhibit excellent customer service skills.
Work Performed
Answer patient signals and relay requests to the appropriate
individuals. Place calls for consultations as needed understand and
is able to use the manual backup system as needed. Assemble and
maintain patient charts from admission through discharge. Prepare
and upload paper documents into the electronic medical record(EMR).
Navigate electronic medical records, access patients' information,
generate reports, schedule appointments and manage task lists.use
available technology to request and coordinate patient transport.
Assign nursing staff to communication systems. Assist in reviewing
clerical duties and responsibilities with new staff members. Order
supplies for the unit; maintain inventory and replenish as
necessary. Copy, file, mail, and/ or distribute materials as
appropriate. Maintain records as required by the unit (i.e. time
sheets, continuing education information, etc.).Schedule
maintenance in an automated schedule system as directed by
NurseManager or designeeGenerate reports as directed by Nurse
Manager or designee (Example: compliance)Participate in the review
of activities and processes for the area of work. Assists in
implementing changes to effect continual improvement in services
provided; and complies with regulatory and legal requirements.
Exhibit professional communication skills when answering the
telephone and interacting with patients, visitors, and other staff
members. Round and greet patients each shift and explain their
roles. Greets patients, visitors, physicians, and employees in a
pleasant manner and refers to appropriate areas as needed. Answers
phones, screens and refers to calls as appropriate, delivers
messages and provides information to patients, visitors, and
personnel upon request. Assist unit management in tracking
inventory, stocking issues, and maintaining adequate patient care
supplies. Perform not her related duties incidental to the work
described herein.
Knowledge, Skills, and Abilities
Knowledge of HIS procedures and of manual procedures when the
system is down.Successful completion of TJC and other
regulatory/designated requirements within the probationary
period.Knowledge and understanding of telephone etiquette.Knowledge
of general clerical practices and procedures.Knowledge of spelling
and medical terminology.Ability to apply specific departmental
rules and regulations relating to verifying, processing, and
maintaining records and forms.Ability to organize and set
priorities.Ability to operate a computer terminal and other office
equipment.Ability to write legibly.Ability to understand and follow
oral and written instructions.Ability to deal tactfully and
courteously with the public. Ability to establish and maintain
effective relationships with other personnel.
Level Characteristics
N/A
Minimum Qualifications
Education
Graduation from high school or GED; or an equivalent combination of
related education and experience
Experience
Six (6) months of work experience related to customer service
Degrees, Licensures, Certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed
to providing employment opportunity without regard to an
individual's age, color, disability, gender, gender expression,
gender identity, genetic information, national origin, race,
religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration,
innovation, creativity, and belonging. Our collective success
depends on the robust exchange of ideas-an exchange that is best
when the rich diversity of our perspectives, backgrounds, and
experiences flourishes. To achieve this exchange, it is essential
that all members of the community feel secure and welcome, that the
contributions of all individuals are respected, and that all voices
are heard. All members of our community have a responsibility to
uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University
and Duke University Health System may include essentialjob
functions that require specific physical and/or mental abilities.
Additional information and provision for requests for reasonable
accommodation will be provided by each hiring department.
Keywords: Duke University School of Medicine, Burlington , Health Unit Coord-Duke Regional Hospital-Inpatient-FT-Days, Healthcare , Burlington, North Carolina
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