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Health Unit Coord-Duke Regional Hospital-Inpatient-FT-Days

Company: Duke University School of Medicine
Location: Burlington
Posted on: September 25, 2022

Job Description:

Duke Regional Hospital Duke Regional Hospital offers the personal touch and hometown feel of a community hospital while serving as an essential arm of internationally recognized Duke University Health System. Duke Regional has served Durham, Orange, Person, Granville and Alamance counties for more than 45 years. To be successful at caring for our community and have a strong reputation among patients who seek our care, we have 3,500 team members who work together to provide exceptional, compassionate and equitable healthcare 24/7. We are a place of learning and acceptance for team members just starting their careers, as well as an institution of family culture and professional development for employees who have served for decades in our hospital units.Duke Regional has 388 inpatient beds and offers a comprehensive range of medical, surgical and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services. We also offer care at our Duke Rehabilitation Institute, Davis Ambulatory Surgical Center, Duke Ambulatory Surgery Center Arringdon, Health Services Center, and Duke Behavioral Health Center North Durham. In fiscal year 2021, Duke Regional Hospital admitted 16,422 patients, performed 18,152 surgeries and welcomed 2,673 babies into the world. U.S. News & World Report ranked Duke Regional Hospital as #9 in North Carolina and #4 in the Raleigh-Durham area for 2021-22. The Human Rights Campaign consistently names us a Healthcare Equality Leader, and we are a Joint Commission-accredited and Magnet-designated hospital.
Duke Nursing Highlights:

  • Duke University Health System is designated as a Magnet organization
  • Nurses from each hospital areconsistently recognized each year as North Carolina's Great 100 Nurses.
  • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
  • Duke University Health System has 6000 + registered nurses
  • Quality of Life: Living in the Triangle!
  • Relocation Assistance (based on eligibility)

    Occ Summary

    This position collaborates with healthcare providers by performing a variety of clerical duties to support patient care. Duties include greeting patients and visitors, answering the telephone, responding to patients' requests, accessing the electronic medical record (EMR), scheduling appointments, and providing general clerical support as needed by the department. This position will consistently exhibit excellent customer service skills.

    Work Performed

    Answer patient signals and relay requests to the appropriate individuals. Place calls for consultations as needed understand and is able to use the manual backup system as needed. Assemble and maintain patient charts from admission through discharge. Prepare and upload paper documents into the electronic medical record(EMR). Navigate electronic medical records, access patients' information, generate reports, schedule appointments and manage task lists.use available technology to request and coordinate patient transport. Assign nursing staff to communication systems. Assist in reviewing clerical duties and responsibilities with new staff members. Order supplies for the unit; maintain inventory and replenish as necessary. Copy, file, mail, and/ or distribute materials as appropriate. Maintain records as required by the unit (i.e. time sheets, continuing education information, etc.).Schedule maintenance in an automated schedule system as directed by NurseManager or designeeGenerate reports as directed by Nurse Manager or designee (Example: compliance)Participate in the review of activities and processes for the area of work. Assists in implementing changes to effect continual improvement in services provided; and complies with regulatory and legal requirements. Exhibit professional communication skills when answering the telephone and interacting with patients, visitors, and other staff members. Round and greet patients each shift and explain their roles. Greets patients, visitors, physicians, and employees in a pleasant manner and refers to appropriate areas as needed. Answers phones, screens and refers to calls as appropriate, delivers messages and provides information to patients, visitors, and personnel upon request. Assist unit management in tracking inventory, stocking issues, and maintaining adequate patient care supplies. Perform not her related duties incidental to the work described herein.

    Knowledge, Skills, and Abilities

    Knowledge of HIS procedures and of manual procedures when the system is down.Successful completion of TJC and other regulatory/designated requirements within the probationary period.Knowledge and understanding of telephone etiquette.Knowledge of general clerical practices and procedures.Knowledge of spelling and medical terminology.Ability to apply specific departmental rules and regulations relating to verifying, processing, and maintaining records and forms.Ability to organize and set priorities.Ability to operate a computer terminal and other office equipment.Ability to write legibly.Ability to understand and follow oral and written instructions.Ability to deal tactfully and courteously with the public. Ability to establish and maintain effective relationships with other personnel.

    Level Characteristics


    Minimum Qualifications


    Graduation from high school or GED; or an equivalent combination of related education and experience


    Six (6) months of work experience related to customer service

    Degrees, Licensures, Certifications


    Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

    Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Keywords: Duke University School of Medicine, Burlington , Health Unit Coord-Duke Regional Hospital-Inpatient-FT-Days, Healthcare , Burlington, North Carolina

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