Medical Technologist/Laboratory Technician - Customer Support Representative - 1st shift

Company: LabCorp
Location: Burlington
Posted on: March 8, 2023

Job Description:

LabCorp is seeking a Customer Service Support Representative/Medical Technologist to join our team in Burlington, NC. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.
Schedule: Monday - Friday (6:30am - 3:30pm)
Job Duties/Responsibilities

• Act a liaison between LabCorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting LabCorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA complianceRequirements:
  • Associate's or Bachelor's degree in Biology, Chemistry, Medical Technology or a related science
  • Minimum 1 year of clinical laboratory testing experience is preferred
  • Previous experience in a customer service role; preferably in healthcare
  • Experience working in a contact center/call center environment is a plus
  • Knowledge of Microsoft Office suite is required
  • Experience with Salesforce.com and/or Laboratory Information Systems is preferred
  • Strong verbal and written communication skills and excellent ability to listen and respond
  • Must be courteous with strong customer service orientation
  • Excellent multitasking abilities required
  • Strong flexibility and the ability to manage and adapt to changing priorities quickly
  • Bilingual in English and Spanish highly desirableLabcorp is proud to be an Equal Opportunity Employer:
    As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.
    For more information about how we collect and store your personal data, please see our--.--

Keywords: LabCorp, Burlington , Medical Technologist/Laboratory Technician - Customer Support Representative - 1st shift, Healthcare , Burlington, North Carolina