Care Manager Extender I - RAL
Company: Epiphany Family Services, LLC
Location: Raleigh
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Epiphany Family Services seeks
to hire Tailored Care Management Extenders I – to join our growing
team in the Charlotte region. The Care Manager Extender I will
assist in meeting the needs of the member, create additional
workforce capacity, and allow care managers and supervisors to
focus on key tasks for assigned members as well as permit them
additional time for members with intensive or complex needs.
Responsibilities Performing general outreach, engagement, and
follow-up with members. Coordinating services/appointments (e.g.,
appointment/wellness reminders, arranging transportation).
Conducting introductory engagement calls to enroll members into TCM
services. Engaging in health promotion activities (as defined in
the Tailored Care Management Provider Manual) and knowledge
sharing. Sharing information with the care manager and other
members of the care team on the member’s circumstances. Providing
and tracking referrals and providing information and assistance in
obtaining and maintaining community-based resources and social
support services. Support the care manager in assessing and
addressing unmet health-related resource needs to include following
up on ADT alerts and other urgent TCM needs. Other duties as
assigned. Qualifications 18 years of age. Has a high school diploma
or equivalent. 1. Be a person with lived experience with a
behavioral health condition and a Certified Peer Support Specialist
2. Has one year of paid experience performing the types of
functions described in the “Extender Functions” section below.
Individuals who will be able to meet these qualifications,
including, but not limited to the following: Certified Peer Support
Specialists; or Community health workers (CHW), defined as
individuals who have completed the NC Community Health Worker
Standardized Core Competency Training (NC CHW SCCT); or Individuals
who served as Community Navigators prior to the implementation of
Tailored Plans Knowledge, Skills, and Abilities: Person-Centered
Thinking/planning Knowledge of using assessments to develop plans
of care. Knowledge of LOC processes Knowledge of Medicaid basic,
enhanced MHSUD, and waiver benefits plans Familiarity with or
intent to learn the use of Motivational Interviewing techniques.
Strong interpersonal and written/verbal communication skills.
Conflict management and resolution skills Proficient in Microsoft
Office products (such as Word, Excel, Outlook, etc.) High level of
diplomacy and discretion is required to effectively negotiate and
resolve issues with minimal assistance. Ability to make prompt,
independent decisions based upon relevant facts. Good
organizational skills to prioritize duties and work with minimal
levels of onsite supervision to consistently meet deadlines. We
invite qualified candidates who are passionate about patient care
to apply for this rewarding opportunity as a Care Manager Extender
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Keywords: Epiphany Family Services, LLC, Burlington , Care Manager Extender I - RAL, Healthcare , Raleigh, North Carolina
