Hotel Operations Supervisor - Residence Inn Raleigh-Durham Airport/Morrisville - (19178624)
Company: Marriott International, Inc.
Posted on: March 14, 2020
Here's To Your Journey with Residence Inn Residence Inn by
Marriott helps guests thrive while on long stays so they can
perform at their best. Spacious suites with full kitchens offer the
comforts of the modern home, while employees provide service with a
human touch to business and leisure travelers alike. Working at
Residence Inn, you will build relationships grounded in team work
and experience the legendary Residence Inn service culture which
focuses on delivering against the unique needs of long stay guests.
Find Your World at Residence Inn by Marriott. The Residence Inn
Raleigh-Durham Airport/Morrisville, located at 2020 Hospitality
Court, Morrisville, North Carolina, 27560 is currently hiring a
Hotel Operations Supervisor. Responsibilities include: Promote
staff engagement and team work to provide optimum service so that
guest needs are met in the Rooms and Food & Beverage operations.
Within Food and Beverage operations: Complete opening and closing
duties including setting up necessary supplies and tools, cleaning
all equipment and areas, locking doors, etc. Inspect storage areas
for organization, use of FIFO, and cleanliness. Complete scheduled
inventories and stock and requisition necessary supplies. Monitor
dining rooms for seating availability, service, safety, and well
being of guests. Complete work orders for maintenance repairs.
Within Guest Services and Rooms operations: Inspect public areas,
restrooms, fitness center, pool area, offices and service areas
after being cleaned by Housekeeper to ensure quality standards are
met. Arrange turndown for VIPs/any package inclusive rates, etc.
Communicate additions or changes to the assignment sheets to staff
(e.g., Housekeeping) as they arise throughout the shift. Monitor
the notations in MARSHA and clear all exceptions. Keep records of
Marriott Rewards enrollments and Front Office incentive programs.
Review and maintain all Market Rate Codes. Complete designated
cashier and closing reports in the computer system. Review shift
logs/daily memo books and document pertinent information in
logbooks. Process guest check-ins and promote room up-sales. Ensure
rates match market codes and that any exceptions are documented.
Ensure checks that come from outlets (e.g., Health Club, Retail
Shop) are scanned and charged to room. Assist management in hiring,
training, scheduling, evaluating, counseling, disciplining, and
motivating and coaching employees; and serve as a role model and
first point of contact of the Guarantee of Fair Treatment/Open Door
Policy process. Follow all company and safety and security policies
and procedures; report any maintenance problems, safety hazards,
accidents, or injuries; complete safety training and
certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary
information; protect company assets. Support all co-workers and
treat them with dignity and respect. Support team to reach common
goals. Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than
or equal to 25 pounds without assistance. Stand, sit, or walk for
an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g., small
print). Visually inspect tools, equipment, or machines (e. g., to
identify defects). Enter and locate work-related information using
computers and/or point of sale systems. Reach overhead and below
the knees, including bending, twisting, pulling, and stooping. Move
over sloping, uneven, or slippery surfaces and steps. Welcome and
acknowledge all guests according to company standards. Speak with
others using clear and professional language, and answer telephones
using appropriate etiquette. Listen and respond appropriately to
the concerns of other employees. Speak with others using clear and
professional language. Perform other reasonable job duties as
requested by Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Burlington , Hotel Operations Supervisor - Residence Inn Raleigh-Durham Airport/Morrisville - (19178624), Hospitality & Tourism , Burlington, North Carolina
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