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Part-Time Customer Service Specialist

Company: City of Burlington, NC
Location: Burlington
Posted on: April 8, 2021

Job Description:

Job Description General Statement of Duties Performs professional and administrative duties in support of the Animal Services Department. Distinguishing Features of the Class This position reports to the Animal Services Customer Service Supervisor and provides customer service to citizens and customers over the phone and in-person, manages records and files, enters data, dispatches calls to field officers, schedules appointments, collects payments and performs related duties. The ideal candidate will possess excellent interpersonal skills, skilled with office related computer software systems, work well collaboratively as well as independently and enjoy working in a fast-paced progressive shelter environment. Examples of Duties * Answer incoming calls* Assist customers* Dispatch service calls to field officers* Schedule appointments* Respond to customer questions, requests, inquiries, complaints and safety concerns via the telephone, email, correspondences or in person with appropriate resolutions, and results* Collect information and accurately enter data using Chameleon software* Collect fees for service* Prepare deposits* Conduct daily inventory* Prepare reports and records* Manage files and records* Work effectively and collaboratively with staff, volunteers other agencies and placement partners* Assist individuals with lost pet recovery, pet adoption and sterilization services* Correspond with potential owners of lost pets and strays housed in the shelter* Photograph incoming animals and upload to Chameleon* Ensure legal compliance of procedural and operational guidelines of all animal Intakes as well as redemptions* Perform related duties as assigned Qualifications Knowledge, Skills, and Abilities Skill with providing courteous and excellent customer service Knowledge of humane animal care, treatment, and shelter operations Knowledge of laws, codes, and regulations pertaining to animal sheltering and control Ability to exercise good judgment, while working under pressure Ability to establish and maintain effective working relationships with co-workers and the public Ability to communicate effectively with the public Skilled with communicating clearly and concisely, orally and in writing Skilled with accurately completing and maintain files, records, and forms Skilled with handling money and deposits Skilled with multi-line phone systems Ability to read, interpret and follow departmental rules, regulations, policies, and procedures Ability to understand and carry out oral and written directions Ability to be flexible in adapting to changes in priorities, assignments and other interruptions Ability to maintain positive, collaborative and professional working relations with co-workers and community partners Ability to manage emotional stress that may accompany the euthanasia of animals Knowledge and skill with modern office equipment and computer software including Microsoft Office and Chameleon Supplemental Information Education and Experience Any combination of education and experience equivalent to graduation from High School and 1 year of work experience. Previous experience in a similar environment preferred. Prefer candidates experienced with high-volume public contact work that includes in person customer service, call- taking and data entry or comparable environment. Physical Requirements and Working Conditions Work typically involves periods of sitting, walking, standing, and repetitive motion involving frequent typing at a computer. Must be able to lift at least 25 pounds, and handle animals as needed. Work may involve occasional exposure to potentially hazardous conditions such as aggressive animals, zoonotic diseases. Work in this position is primarily performed indoors.

Keywords: City of Burlington, NC, Burlington , Part-Time Customer Service Specialist, Hospitality & Tourism , Burlington, North Carolina

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