Retail Store Manager - Burlington, NC
Company: 5.11 Tactical
Location: Burlington
Posted on: August 5, 2022
Job Description:
"We are innovators who make purpose-built gear for life's most
demanding missions."
Our Ethos defines our culture - Trusted, Accountable, Responsive
and Committed
5.11 Tactical is the fastest-growing and most well-known brand of
tactical apparel, gear and functional products in the world. We are
now opening 5.11 retail stores nationwide to complete the total
360-degree experience our customers crave. Our teams work closely
with First Responders, Special Forces operators, industrial
professionals, tactical and fitness enthusiasts around the globe to
design, develop and deliver unique apparel and gear that inspires
readiness.
In order to accomplish this mission, we have an exciting
opportunity to manage and grow our new 5.11 Tactical Retail Store
in 1348 Java Lane Ste 106, Burlington, NC, 27215. We are seeking an
exceptional, service-minded, retail Store Manager who will be
responsible for delivering an exceptional 5.11 brand experience,
building and maintaining customer relationships while leading the
retail sales team and achieving store sales goals.
RESPONSIBILITIES:
FINANCIAL ACCOUNTABILITY
- Establishes and oversees plans, budgets and variable cost for
store; works with comparable sales to last year, sales to budget
and future trends to maximize profitability
- Accurate recording of sales figures and performs cash
operational functions.
DELIVER OVERALL BRAND EXPERIENCE
- Directs and models 5.11's Ethos, Values, Mission and Service
standards providing an elevated customer experience
- Works closely with 5.11 Tactical Merchandising team to
coordinate merchandising updates, identify opportunities and
develop long-term strategies
- Leads and delegates merchandise processing, replenishment and
recovery of sales floor to brand standards
- Ensures team is trained in the appropriate fitting techniques
and accurately executing fittings
- Ensures all alterations and embellishments are executed
according to department specs
- Directs and models an efficient and satisfying cash-wrap
experience
- Ensures housekeeping duties are completed to maintain a neat,
clean and professional store experience.
- Establishes, monitors and follows up on sales goals, sales
plans and sales budgets to optimize profit
- Executes reductions, price changes, and transfers
- Unloads delivery truck, receives, opens and unpacks merchandise
and labels merchandise with security tags
- Follows and executes safety and security routines to prevent
loss and guarantee employee and customer safety
- Has working knowledge and oversees use of all Company systems
in store
BUILD CUSTOMER RELATIONSHIPS
- Creates an environment that maintains a 100% focus on the
customer
- Directs and models selling behaviors to build customer
relationships and brand loyalty
- Models and supports use of store tools and systems to nurture
customer relationships
- Develops and guides efforts to establish relationships with
local public safety organizations
- Directs Uniform Services department to meet service level
commitments
ACHIEVE RESULTS
- Accountable for total store and individual sales goals
- Attracts, recruits, hires and trains high-caliber leadership
team members and service specialists
- Assesses team's performance and provides feedback using both
informal and formal methods
- Ensures all team members are working together to create a
positive environment and resolves issues
- Writes and flexes store labor schedule
- Manages store controllable expenses
- Protects the assets of the store through implementation of loss
prevention practices
QUALIFICATIONS:
To perform the job successfully, an individual should have the
following credentials:
- Bachelor's or Associate's Degree and/or 3-5 years of retail
experience - apparel preferred
- 2+ years of retail store management experience required
- Proven ability to provide a superior customer experience and
drive customer loyalty
- Proven ability to assess talent and manage performance
- Proven business acumen with strategic and analytical
skills
- Ability to effectively communicate with all levels of an
organization
- Schedule flexibility to include evenings and weekends
- Proficiency in Microsoft Office programs (Excel, Word, and
Outlook)
- While performing the duties of this job, the employee is
regularly required to stand, lift, walk, and reach overhead
- Must occasionally lift and/or move up to 15 pounds
- Ability to use a POS system
Our Values:
At 5.11 we embrace a high energy culture built upon our valuesof
Service, Unity, Impact and Tenacity.
- Service - At 5.11, we wear our passion for service on our
sleeves: it is an honor to serve those who serve and people of all
walks of life. With humility and great respect for our consumers
and our roots, we take pride in our brand and engage with our
communities. By championing the needs of our consumer we fulfill
the mission of a lifetime.
- Unity - We build together-as one, global 5.11 family. Our
individual abilities and diverse perspectives strengthen outcomes.
We collaborate, taking a holistic view and listening actively. By
communicating with intention, care and clarity, we empower each
other to reach new heights.
- Impact - We have big ambitions and they start and end with our
consumer. With them in mind, we innovate for impact-we think big,
think creatively and challenge norms. We foster curiosity and
iterate, relentlessly pursuing solutions. For ultimate impact, we
drive to disrupt for good.
- Tenacity - We are tenacious in our pursuits and accountable to
each other. This builds trust and the confidence to rise to any
challenge. We have the courage to take risks and, no matter the
outcome, we flex and adapt, always having each other's backs. We
persist-determined to Always Be Ready.
5.11's practice is to hire at 18 years of age and older only
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: 5.11 Tactical, Burlington , Retail Store Manager - Burlington, NC, Hospitality & Tourism , Burlington, North Carolina
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