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Company: Duke University School of Medicine
Location: Burlington
Posted on: September 24, 2022

Job Description:

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Nature of Responsibilities:

Coordinate, plan for, monitor and supervise assigned operational areas for Duke Dining's highly visible and complex Residential Dining locations to ensure efficient and economically sound operation under the general direction of a Dining Services Manager, relieve Manager as required.

Specific Duties: % of Effort

Coordinate, plan, directly supervise staff, and assist in the management of processes of the front of the house operations, and monitor activity to ensure maintenance of high quality food and service; work closely with the culinary team for menu adjustments and maintenance of CBord reports; Coordinate the scheduling of all assigned personnel to ensure proper distribution of assignments and adequate staffing and facilities for performance of duties; maintain standards for front of the house food production, housekeeping, sanitation, safety, security, cash control, PCI compliance, employee hygiene and uniforms in compliance with appropriate state laws and regulations and departmental policies and procedures, including the Dining EATS program, HACCAP and Dining sustainability plan; regularly manage activities of assigned personnel, including daily break schedules; measure and evaluate productivity.


Participate in various budgetary functions to include maintenance of records and preparation of operational trend analysis and provide operational recommendations, monitor expenses and revenue against budgets to ensure there is no unfavorable variance; assist in promotions and planning of special events; participate in the creation, maintenance, and monitoring station checklists and SOP manuals.


Recognize the need for changes in policies and procedures and make recommendations; plan and conduct meetings and training sessions with subordinates and new permanent and student employees to ensure compliance with established practices, implement new policies, keep employees abreast of current changes and standards, and to improve productivity and customer satisfaction; keep abreast of new and changing techniques in the field of Dining service.


Assist in the determination and forecasting of personnel, food, supplies, and maintenance requirements to ensure efficient front of the house production and service to customers; review requisitions from lower level staff and order food and supplies as needed; monitor inventory control.


Perform and recommend various personnel actions including, but not limited to hiring, disciplinary actions, promotions, transfers, vacation schedules and termination; hear grievances at the first step in the formal grievance procedure. Serve as a contact with customers to achieve satisfaction and proper resolution of questions, complaints and problems; keep manager informed at all times through oral and written reports.


Required Minimum Qualifications:

General Qualifications:

Work requires communication, analytical and organizational skills generally acquired through completion of an Associate's degree in hospitality management, food service management, or a related culinary degree.

Or and equivalent combination of relevant education and /or experience.

Maintain ServSafe Certification

Maintain AllerTrain Certication

Minimum Qualifications


Work requires communication, analytical and organizational skills generally acquired through completion of an Associate's degree in hospitality management, food service management, or a related culinary degree. Maintain ServSafe Certification Maintain AllerTrain Certication


Work requires a minimum of 3 years of progressive Dining management experience. Prior experience working in a bargaining unit setting preferred.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Keywords: Duke University School of Medicine, Burlington , ASSISTANT MANAGER- DUKE DINING SERVICES, Hospitality & Tourism , Burlington, North Carolina

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