Support Service Team Leader for Viromed

Company: LabCorp
Location: Burlington
Posted on: March 20, 2023

Job Description:

Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? LabCorp is seeking a Support Services Team Leader to join our ViroMed team in Burlington NC. In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: -Improving Health, Improving Lives- as we combat the COVID-19 pandemic.
ViroMed Laboratories, a LabCorp Specialty Testing Group, is located within the LabCorp York Court campus and is staffed by a professional team with experience in regulated testing, quality, and service. This laboratory is FDA registered and is dedicated to donor infectious disease testing. ViroMed supports the needs of reproductive (fertility) clinics, tissue and eye banks and stem cell organizations.
The Support Services Team Lead functions/acts as a work leader in the Support Services department in the ViroMed Lab to coordinate workflow in one or more of the following areas: Technical Services, Accessioning, Specimen Management and Referrals, data entry, results transmissions, customer services, switchboard, and administration.
The schedule for this position will be: 1st shift, Tuesday-Saturday, 8:00am-4:30pm.Job Duties/Responsibilities:

• Functions/acts as a work leader in the Support Services department
• Coordinate workflow in one or more of the following areas: Technical Services, Accessioning, Specimen Management and Referrals.
• Data entry, results transmissions, customer services, switchboard, and administration.
• Responsible for reviewing and assigning work.
• Researches, troubleshoots, and follows-up on customer inquiries and problems.
• Troubleshoots and assists department employees in resolving problems.
• Keeps supervisor informed.
• Trains employees and performs administrative duties as assigned by Supervisor.
• Knowledge of office equipment and computer experience required.
• Thorough knowledge of Customer Services procedures and operations Inventory management.Requirements:
  • High School Diploma or equivalent.
  • 2-5 years of experience in a customer service or call center role.
  • 5 years of Accessioning experience preferred.
  • Supervisory and/or lead experience preferred Strong computer skills with knowledge of Microsoft Office and Outlook Data entry skills.
  • Must be able to work in a team oriented and fast paced environmentLabcorp is proud to be an Equal Opportunity Employer:
    As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.
    For more information about how we collect and store your personal data, please see our--.--

Keywords: LabCorp, Burlington , Support Service Team Leader for Viromed, Hospitality & Tourism , Burlington, North Carolina