Inside Sales Group & Events Manager @ The Residence Inn Crabtree
Company: Summit Hospitality Incorporated
Location: Raleigh
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Description: Position Summary:
The Inside Sales & Group Manager for the North Raleigh Market is a
key contributor to the success of group sales and event execution
across affiliated properties. This role manages all phases of group
business—from lead generation and qualification to post-event
follow-up—while serving as the primary in-market contact for event
planners. Through proactive communication and collaboration with
sales, revenue, and operations teams, the coordinator ensures
exceptional client experiences, drives revenue growth, and supports
the strategic expansion of the hotel portfolio. Overall
Responsibilities: · Responsible for pre-event/group, event/group,
and post-event/group planning & communicating · Build and maintain
strong group contact relationships · Advocate service excellence,
teamwork and an environment to have fun, learn and succeed · Work
effectively with upper management to communicate, collaborate and
support the company/hotel objectives · The expectation of this
position requires a minimum 40-hour work week which may include
weekends/evenings (Saturday and/or Sunday). · Tactical and timely
execution of hotel and market sales initiatives through group
strategies · Leverage our business and community relationships and
drive group revenues into our portfolio of hotels · Reactive sales
efforts to maximize business opportunities and revenue · Provide a
comprehensive business partnership with our customers to drive
loyalty, increase market share, and focus on customer experience ·
Performance accountability though goal and activity achievement
Requirements: Primary Responsibilities: · Serve as the main point
of contact for all group/event turnovers received from Area Sales
Managers. · Accurately build group blocks in FOSSE and verify all
event turnover details to ensure correct room block setup and
proper data entry in all relevant fields. · Collaborate daily with
properties and the Revenue Manager to wash and balance room
inventory. · Create and maintain digital event files for each
group/event turnover. · Conduct personal introductions to clients
as the hotel contact following the initial Sales Manager
introduction. · Communicate all changes, additions, and
cancellations to Sales, Revenue Management, and Operations teams. ·
Ensure accurate tracking and data entry in the Customer
Relationship Management system (CRM/Delphi). · Create, modify, and
distribute Banquet Event Orders (BEOs) for applicable bookings. ·
Enter rooming lists and client-requested reservations into the
system. · Ensure method of payment is collected, entered into the
PMS system, and authorized prior to the event. · Follow up with
clients to gather all necessary information for a successful event
(e.g., cut-off dates, welcome notes, credit card authorizations). ·
Verify all charges on group billing prior to sending final invoices
to clients. · Actively participate in sales meetings and advocate
for group business. · Communicate professionally and clearly in all
written and verbal correspondence. · Submit time-off requests in
accordance with company policy. · Conduct weekly or bi-weekly BEO
meetings with Inside Sales and property operations teams, including
AGM, GSM, and Front Desk Supervisors. · Provide support to other
sales team members as needed. · Adhere to all Standard Operating
Procedures (SOPs). · Utilize management, communication, and
organizational tools/systems effectively to meet individual and
team goals. · Re-solicit past groups for rebooking opportunities. ·
Monitor, qualify, and respond promptly to all group business
inquiries. Additional Responsibilities: · Post and verify all
charges on group billing prior to client distribution. · Stay
informed on brand sales initiatives, strategies, trainings, and
systems. · Represent the hotel in community events, associations,
and organizations to promote brand presence. · Participate in
assigned corporate and brand sales training programs. · Complete
annual self-performance appraisals. · Respond to all Meeting Room
Requests · Respond to all courtesy blocks requests (10 rooms) ·
Coordinate hotel accommodations for NC State visiting teams,
qualifying team needs and expanding hotel relationships within the
NC State Sports Teams network · Managing the Travel Champ
partnership. This includes renewing the annual Summit contract for
Presidents Day Tournament and being POC for individual teams that
contract with Raleigh hotels Benefits: · Personal time/ Vacation
time for Fulltime associates · Insurance benefits; Medical, Dental,
Vision, Life Insurance, FSA, Supplemental insurance for Fulltime
associates · Hotel Discounts · Quarterly Bonuses Summit Hospitality
Group is an Equal Opportunity Employer. Summit Hospitality Group
LTD. and its affiliates provide equal employment opportunities to
all applicants without regard to an applicant's race, color, sex,
religion, disability, national origin, citizenship, veteran status,
genetic information, sexual orientation or gender identity, or on
the basis of age with respect to persons 18 years or older.
Keywords: Summit Hospitality Incorporated, Burlington , Inside Sales Group & Events Manager @ The Residence Inn Crabtree, Hospitality & Tourism , Raleigh, North Carolina
