Shift Supervisor - Guest Service Team Lead

Company: Starbucks - Primo Partners
Location: Charlotte
Posted on: February 19, 2026

Job Description:

Job Description Job Description Join us and inspire with every cup! At Starbucks, it’s all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other, our guests and our communities to make a positive impact every day. We believe in working together to make a difference and in celebrating our shared success, which is why we call ourselves Starbucks “partners.” Starbucks is a place of warmth and belonging, where everyone is welcome, and we value the unique experiences that each partner brings to our team! As a Starbucks Guest Service Team Lead, you’ll be a role model of the store operations standards that define our Starbucks Experience. You’ll lead each shift, working alongside a team of baristas to deliver quality guest service and expertly-crafted products. You’ll be in an energetic store environment where you’ll have the ability to positively influence and guide others, maintain an encouraging team environment, and grow your leadership skills. We believe our shift supervisors are leaders in creating an uplifting experience for our guests and partners alike. You’d make a great shift supervisor if you: Take initiative and act as a role model to others. Enjoy working as a team and motivating others. Understand how to create a great guest service experience. Have a focus on quality and take pride in your work. Are confident in leading, deploying, and guiding others. Are open to learning new things (especially the latest beverage recipe!) Are experienced with responsibilities like cash-handling and store safety. Can keep cool and calm in a fast-paced, energetic work environment. Have excellent communications skills.

Keywords: Starbucks - Primo Partners, Burlington , Shift Supervisor - Guest Service Team Lead, Hospitality & Tourism , Charlotte, North Carolina