Restaurant Shift Leader
Company: Dunkin'
Location: Mooresville
Posted on: February 24, 2026
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Job Description:
Job Description Job Description Reports To: Restaurant Manager
Overview Shift Leaders are generally responsible for coaching
Dunkin’ Restaurant Team Members throughout their shift to execute
operational Brand standards and deliver great guest service. They
set goals, provide job assignments, and motivate others providing
timely feedback. Responsibilities Include: • Perform all
responsibilities of restaurant team members • Support the
Restaurant Manager in meeting operational goals and execution •
Ensure Brand standards are met throughout shift including
preparation of food and beverages • Communicate shift priorities,
goals and results to restaurant team members • Coach restaurant
team members as needed throughout a shift providing timely,
constructive and clear feedback • Support the training of
restaurant team members as needed • Perform oversight of franchisee
safety, security and profitability policies/processes throughout a
shift • Communicate clearly with the next Shift Leader to help
prepare him/her for shift • Ensure Food Safety standards are met •
Manage Inventory throughout the shift • Provide great guest service
and coaches restaurant team members to do the same • Schedule
restaurant team members for shifts • Manage cash over/short during
shift and ensures restaurant team members are following cash
franchisee management policies Education/Experience: • Basic
computer skills • Fluent in spoken and written English • Previous
leadership experience in retail, restaurant or hospitality
preferred. Key Competencies • Works well with others in a
fast-paced team environment • On time, demonstrates honesty and a
positive attitude • Willingness to learn and adapt to change •
Guest focused • Ability to assist with training • Problem solving •
Motivating others Physical Demands/Working Conditions: • Standing
on feet • Repetitive motion including bending, stooping and
reaching • Lifting objects, ice, products, boxes up to 20 lbs (if
applicable) • Wearing a headset • Working in a small space We use
eVerify to confirm U.S. Employment eligibility.
Keywords: Dunkin', Burlington , Restaurant Shift Leader, Hospitality & Tourism , Mooresville, North Carolina
