BurlingtonRecruiter Since 2001
the smart solution for Burlington jobs

Associate Team Leader

Company: H&R BLOCK
Location: Burlington
Posted on: August 3, 2019

Job Description:

Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

What you'll do...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

    As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    What you'll do...
    • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
    • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
    • Serve as point of contact for onsite escalated client service concerns
    • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
    • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
    • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
    • Lead daily huddles and communicate essential information to office associates

Keywords: H&R BLOCK, Burlington , Associate Team Leader, Hospitality & Tourism , Burlington, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


92G Food Service Specialist
Description: It takes energy to keep the Army National Guard marching on, and that's where you take the lead. As a Food Service Specialist for the Guard, it's your duty to provide the sustenance your fellow Soldiers (more...)
Company: Army National Guard
Location: Charlotte
Posted on: 08/21/2019

EVS Tech - Housekeeping (Raleigh) - Full-Time Evening/Night (Thu-Mon)
Description: About WakeMed Serving the community since 1961, WakeMed Health Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health (more...)
Company: WakeMed
Location: Raleigh
Posted on: 08/21/2019

PT Cashier
Description: Northern Tool Equipment is currently hiring for part-time Cashiers Job Summary The number one priority of this position is to assist our customers during the
Company: Northern Tool + Equipment
Location: Charlotte
Posted on: 08/21/2019


Customer Service Representative
Description: Mommy Jobs Online is seeking remote independent contractors to take incoming calls at home. You will
Company: Mommy Jobs Online
Location: Raleigh
Posted on: 08/21/2019

Customer Service Representative I
Description: Customer Service Representative I Position Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner. - Respond to telephone or written correspondence (more...)
Company: Centene
Location: Charlotte
Posted on: 08/21/2019

Market Area Manager
Description: The continued success of Credit Acceptance starts with our Sales and Marketing teams. Our outside sales professionals are on the frontline pushing the boundaries of our company growth and revenue generation. (more...)
Company: Credit Acceptance
Location: High Point
Posted on: 08/21/2019

Food Service Worker
Description: Food Service WorkerinCharlotte, NCatAVI FOODSYSTEMS, INC. Date Posted:8/8/2019 ApplyNot ready to Apply Share With: Job Snapshot - Employee Type: Part-Time - Location: Charlotte, NC - Job Type: Customer (more...)
Company: AVI Foodsystems
Location: Charlotte
Posted on: 08/21/2019

Customer Service Assistant, Bilingual - (Collections - Business Center) - Full-time Days
Description: About WakeMed Serving the community since 1961, WakeMed Health Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health (more...)
Company: WakeMed
Location: Raleigh
Posted on: 08/21/2019

Multi-Unit Team Leader
Description: Are you a passionate people leader, capable of managing multiple offices Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests H R Block is (more...)
Company: H&R BLOCK
Location: Roanoke
Posted on: 08/21/2019

Retail Fulfillment Associate, Full Time: Crabtree Valley
Description: Retail Fulfillment Associate, Full Time: Crabtree Valley Job Overview: As an Omni Team Colleague, you will be responsible for driving a selling and service culture that champions Omni-channel strategies (more...)
Company: Macys.com
Location: Raleigh
Posted on: 08/21/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Burlington RSS job feeds