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Business Intelligence Analyst

Company: Integrity Consulting
Location: Burlington
Posted on: March 12, 2020

Job Description:

**CONTRACT TO HIRE. UNABLE TO SPONSOR OR WORK WITH 3RD PARTIES**-- **LOCAL CANDIDATES-MUST BE ABLE TO ATTEND ONSITE INTERVIEW**Job Summary Seeking an experienced Business Intelligence Analyst for long term contract position. Will be part of a team with responsibility for the design and maintenance of business intelligence applications, including both new development and ongoing support for various business units. Will support and implement solutions using best in breed business intelligence tooling, to harness various disparate data sources coupled with a high speed data platform.--Responsibilities:

  • Collecting, analyzing and delivering metrics to drive IT efficiency and improve service on a global basis
  • Analyzing data from IT tools to determine trends and identify potential training and process improvement opportunities
  • Partnering with key stakeholders across the IT organization including the IT Service Desk, Service Engagement Managers, Business Relationship Managers, and Service Owners to analyze data that will drive recommendations for improvement
  • Partner with key stakeholders to understand goals and key performance indicators (KPIs)
  • Design and deploy dashboards, analytical reports and metrics tailored to track trends and justify future business initiatives
  • Monitor and process weekly/monthly/quarterly reporting needs for various services and programs
  • Identify, investigate, and make recommendations to resolve data anomalies
  • Align the service owner s needs with the Service Desk s approach Consult with the service owners and service desk to ensure that the correct data is being captured to benefit both parties
  • Provide insights by understanding business needs and comparing to trends in data
  • Clarify data inconsistencies and offer technical assistance/expertise as necessary
  • Assemble comprehensive metrics by mining data from multiple sources and evaluating those metrics against internal and industry benchmarks
  • Partner with internal customers to gather business requirements & develop solutions (tools) that best satisfy those requirements--Required Skills:
    • 3+ years of experience in an analytical role, developing metrics, identifying trends, designing dashboards and reports using enterprise business intelligence tools
    • Experience in SQL development
    • Experience with ETL processes
    • Bachelor s degree
    • Excellent communication skills--Desired Skills:
      • Hands on experience with developing BI content in Tableau, SAP Business Objects or Cognos BI
      • Experience with the following:
        • BI content development with very large underlying data sets
        • Tableau Server deployments
        • Splunk
        • ServiceNow software
        • Proficiency in MS Office Suite of products, including competency in MS Word, Excel, and PowerPoint - provided by Dice

Keywords: Integrity Consulting, Burlington , Business Intelligence Analyst, IT / Software / Systems , Burlington, North Carolina

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