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Senior IT Resiliency Manager - (REMOTE)

Company: Labcorp
Location: Burlington
Posted on: March 16, 2023

Job Description:

The following statements are intended to describe the general nature and level of work being performed. This is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel. The Senior IT Resiliency Manager is responsible for the support of the Information Technology Disaster Recovery (ITDR) Program including planning, organizing, and coordinating all aspects of the ongoing ITDR program elements. The Senior IT Resiliency Manager guides groups of technical staff on initiatives in accordance with the mission and goals of the organization. The Senior IT Resiliency Manager is highly knowledgeable, with a broad set of skills that cross technical, business, project, risk, crisis management and vendor management. The Senior IT Resiliency Manager supports problem resolution and status reporting for global IT DR infrastructure, environments, and processes. This includes planning and execution of ITDR exercises, assist with implementation of new technologies into the ITDR portfolio and support of real-time ITDR activations.

  • Maintain ITDR plan and recovery procedures for business critical applications as identified by the BIA in a 7x24 global delivery model.
  • Conduct ITDR tests to ensure readiness in the event of an actual declaration. Identify gaps found during testing between recovery objectives and recovery capabilities. Assist with the development of remediation plans to address findings.
    • Provide guidance and act as subject matter expert as it pertains to ITDR.
    • Coordinate and execute approved adjustments and changes that increase performance and availability of applications, based on BIA requirements.
    • Work with assigned vendor resources in the areas pertaining to ITDR.
    • Assess and report technical risk in the areas pertaining to ITDR. Assist with evaluation of new technology and tools and work with technical teams to build business cases for their use.
    • Participate in cross functional reviews and identify high risk areas pertaining to ITDR scope.
    • Contribute to and maintain system standards including Change Management and Software Development Lifecycle (SDLC).
    • Research and recommend possible automated approaches for ITDR tasks.
      • Facilitate ITDR vulnerability studies and impact assessments. Identify opportunities for improvement and lead deep dives on key initiatives through program and project reviews.
      • Work closely with Business Continuity and Crisis Management team members to continually mature and improve the response to disruptive events
      • Identify and communicate any gaps between business recovery requirements and ITDR capabilities.
        Expected Responsibilities:
        • Should be a self-starter with a strong interest in technology and the ability to deal with a fast paced global environment and ambiguity.
        • Some experience with Server operating systems, storage and replication technologies.
        • Knowledge and practical application of IT Disaster Recovery and Business Continuity technology.
        • Good understanding of technical troubleshooting methodologies.
        • Facilitate problem solving among administrative groups with varying needs and priorities, and to communicate well with administrative users, technical staff, and senior management.
        • Excellent oral, written, and interpersonal communication and presentation skills across organizational boundaries.
        • Work with a range of technical staff to develop joint solutions in project and ongoing support situations.
        • Achieve efficiencies through workflow improvement.
        • Ability to positively accept feedback and use it to improve individual performance and productivity
        • Demonstrated ability to find creative solutions to difficult challenges
        • Should retain information on a large number of varying and detailed processes and procedures that tend to change frequently.
          • Communicate technology into business terms with customers at all levels.
          • Demonstrated ability to function effectively under pressure as well as manage multiple concurrent initiatives.
          • Demonstrated ability to meet deadlines.
            • Effective prioritization of workload.
            • Perform well independently and in a team environment, with staff at all levels, to achieve business goals.
            • Ability to work weekends and overnight hours as needed.
            • Travel may be required from time to time (less than 10%)
              Minimum Education:
              • Bachelor's degree in Information Technology or related field, or an equivalent combination of experience, education, and training. 7+ years of overall IT experience
              • ITIL Foundations desired
              • Certified Disaster Recovery Engineer desired
              • 5+ years of experience in Disaster Recovery planning, administrative or managerial capacity with internal IT and functional staff as well as vendor assigned resources in a large global company.
              • Knowledge, skill, and ability to maintain a company-wide disaster recovery awareness program and serve as a subject matter expert.
              • Detailed knowledge of compliance practices, global corporate policies, laws and regulations governing Business Continuity or Disaster Recovery Programs
                Pay Range: $120,000 - $150,000
                Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here .
                Labcorp is proud to be an Equal Opportunity Employer:
                As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.
                For more information about how we collect and store your personal data, please see our Privacy Statement .

Keywords: Labcorp, Burlington , Senior IT Resiliency Manager - (REMOTE), IT / Software / Systems , Burlington, North Carolina

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