Field Support Specialist
Company: STI
Location: Raleigh
Posted on: April 1, 2026
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Job Description:
Job Title: Field Support Specialist Location: Raleigh, NC
Duration: 5 Months This is an onsite position. Description: his
position will be involved in the investigation, diagnosis,
resolution of problems and incidents. Service components include:
routers, firewalls, switches, gateways, cable infrastructure, and
communications software and protocols. Day-to-Day Field Support:
Onsite support across all services utilizing ITIL service processes
of change, incident, release and configuration management. This
position will implement new releases of service components into the
operational environment following well-defined processes. This
position will implement moves, adds, and changes to service
components. This position will be involved in the investigation,
diagnosis, resolution of problems and incidents. Service components
include routers, firewalls, switches, gateways, cable
infrastructure, and communications software and protocols. •
Performs site surveys, assessments, and physical inventories. •
Work with other analysts and specialists to resolve incidents and
problems. • Work with other analysts and specialists to perform
changes. • Performs installations of new equipment and
infrastructure which may include: cabling, switches, patch panel,
VOIP, firewall, routers, AP’s at customer locations. • Ensure
availability of proper equipment for site visits including tools,
cables, and hardware. • Works with vendors for assistance with
equipment implementations. • Consults with clients and arranges
site visits. • Maintain standard approved IOS configurations •
Hardware configuration – make changes as needed • Continue to
expand knowledge on services supported by the team 15PCT
Administrative Duties Data management, inventory control and
vehicle assignment responsibilities documentation Work with WAN
inventory staff and Service Desk to update records regarding
employees, hardware and proper disposal of IT assets. • Maintain
range of equipment inventory to support day-to-day operational
field duties. • Perform physical inventories as needed • Possess
familiarity of NSWAN database and Remedy Asset database. • Maintain
equipment storage locations and assigned state vehicles (as
indicated in the DOA Motor fleet handbook)
Keywords: STI, Burlington , Field Support Specialist, IT / Software / Systems , Raleigh, North Carolina
