IT Operations Analyst - Manufacturing
Company: Stefanini Group
Location: Wilson
Posted on: April 1, 2026
|
|
|
Job Description:
Job Description Stefanini Group is looking for IT Operations
Analyst - Manufacturing for a globally recognized company! For
interested applicants, click the apply button or you may reach out
to Alfher Hidalgo at (248) 728-2627/ Alfher .Hidalgo@stefanini.com
for faster processing. Thank you! We're seeking an IT Operations
Analyst Candidate with a strong technical foundation and extensive
experience supporting complex manufacturing and laboratory IT
environments. This role requires a seasoned professional who can
independently lead system deployments, troubleshoot critical
production issues, and act as a trusted technical partner to
Operations, Quality, and Engineering teams. Job Responsibilities:
Understand the business requirements; perform analysis and
translation of business requirements to technical specifications;
provide solutions design, build, and deploy IT solutions and
services; provide maintenance and support. Act as IT service and
solution facilitator for IT factory-based systems (Manufacturing,
Quality, Warehouse Management, Open, Logistic supply chain)
Actively participate in the implementation of new systems and
digital initiatives in the Manufacturing and Supply Chain areas.
Collect business requirements for changes in processes and
technical areas. Formalize scope and deliverables for technical
processes and changes. Execute the deployment and localization of
the global IT system solutions. Execute Digital Pillar activities
(Align with Operations zero loss journey and boot performance by
digital capabilities). Provide maintenance and support for local
and global IT system solutions. Perform troubleshooting and solving
issues as they occur in day-to-day business. Adhere to relevant
policies, procedures, and standards to achieve quality and
compliance of solutions and services. Collaborate with equipment
vendors and internal stakeholders to qualify laboratory instruments
and systems in accordance with GxP guidelines. Prepare, review, and
maintain Installation Qualification (IQ), Operational Qualification
(OQ), and Performance Qualification (PQ) documentation for IT
systems. Track and document configuration changes to lab equipment
and associated software to ensure traceability and compliance.
Coordinate and execute IT resiliency and disaster recovery
procedures specific to IT systems, ensuring business continuity and
data integrity. Support periodic validation and requalification of
Lab IT systems to maintain compliance with GxP and regulatory
standards. Act as primary IT liaison for lab-based systems,
ensuring integration with global IT platforms while meeting local
compliance and operational needs. Monitor and respond to lab IT
incidents, ensuring timely resolution and proper escalation where
required. Skills, Licenses, Knowledge, Education and Training
Requirements: Bachelor's degree in computer science, Information
Systems, Engineering, or a related technical field (or equivalent
experience) 7 years of progressive experience in IT operations,
application support, or solution delivery within manufacturing or
regulated industrial environments Experience working in
multinational/global organizations supporting site-level deployment
of global systems Strong background in GMP, GAMP, and Computer
System Validation (CSV) Hands-on experience supporting MES/LES
platforms in production, quality, and warehouse environments Strong
SAP experience (ECC and/or S/4HANA) supporting manufacturing,
supply chain, or quality processes Deep understanding of
manufacturing execution, materials management, and supply chain
workflows Provide operational support for mission-critical
production and lab systems. Support incident triage, root cause
analysis, and corrective actions to minimize production impact
Execute validation activities in accordance with established CSV
and GxP frameworks Implement approved system changes following
established change management and validation procedures Support
system upgrades, patches, and enhancements in coordination with
global IT teams Level of Knowledge, Skills, and Authority: Advanced
troubleshooting across applications, database, and interface layers
Strong SQL skills for data analysis, incident investigation, and
validation support Experience with system integrations, data flows,
and change control in validated environments Experience with IT
resiliency, disaster recovery, and business continuity for
mission-critical systems Write and execute SQL statements to
support operational reporting, incident investigation, data
validation, and root cause analysis; troubleshoot SQL query
performance, data integrity, and interface-related data issues.
Provide hands-on support for Operational Technology (OT) systems in
manufacturing and laboratory environments, including MES/LES,
equipment interfaces, historian systems, and shop floor
applications. Understand IT/OT system platform architecture,
including application, database, interface, middleware, and
infrastructure layers, and how they interact within regulated
manufacturing environments. Troubleshoot issues across the IT/OT
boundary, identifying root causes related to applications,
databases, interfaces, or network connectivity, and supporting OT
teams during production-impacting events. Support OT and
manufacturing teams with real-time troubleshooting of system
behavior, data flow disruptions, and integration issues affecting
production and quality processes. Demonstrate working knowledge of
network and connectivity concepts, including firewall rules, ports
and protocols, and network segmentation between IT and OT zones.
Collaborate with network and infrastructure teams to diagnose and
resolve connectivity issues impacting manufacturing, laboratory,
and OT systems while adhering to site security and compliance
standards. LI-AH1 LI-ONSITE
Keywords: Stefanini Group, Burlington , IT Operations Analyst - Manufacturing, IT / Software / Systems , Wilson, North Carolina
