IT Help Desk Internship
Company: Stake Center Locating
Location: Greensboro
Posted on: April 1, 2026
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Job Description:
The IT Help Desk Intern provides first-level technical support
to end users while gaining hands-on experience in a professional IT
environment. This role is designed for students or early-career
candidates looking to build foundational skills in troubleshooting,
customer support, and IT operations. The intern will assist with
resolving basic hardware, software, and connectivity issues,
document support requests, and escalate more complex problems as
needed. Success in this role requires strong communication skills,
a willingness to learn, and a customer-focused mindset.
QUALIFICATIONS ? Ability to deliver superior customer service ?
Sound organizational skills ? Excellent oral/written communication
skills ? Microsoft Office products experience KEY RESPONSIBILITIES
The IT Help Desk Technician will be responsible for performing the
following duties: ? Build ongoing relationships with users in local
offices, remote offices, and in the field. ? Answer incoming
support inquiries via various channels (Chat, phone, email, etc.) ?
Log every call with enough detail to fully describe the events of
the call, in a way that it will tell a story to others reading the
tech support call notes and knowledge base. ? Develop a strong
technical and business understanding of our locating applications
and mobile resources. ? Add a personal touch to the support
engagement ? Perform incident triage and forward difficult issues
to the next level support specialist. ? Maintain ownership of
incidents until resolved or escalated for further research. ? Learn
and perform computer hardware troubleshooting and repairs. ?
Develop a strong understanding of Stake Center Locating policies,
user requirements, and processes ? Work individually and with a
team to solve technical problems while communicating trending
issues and best practices ? Collaborate with leadership to improve
skill sets and career development opportunities This job
description has been reviewed to ensure that essential functions
and basic duties have been included. It is not intended to be
construed as an exhaustive list of all functions, responsibilities,
skills and abilities. Supervisors as deemed appropriate may assign
additional functions and requirements
Keywords: Stake Center Locating, Burlington , IT Help Desk Internship, IT / Software / Systems , Greensboro, North Carolina
