Scrum Master II

Company: Bank of America
Location: Charlotte
Posted on: April 2, 2026

Job Description:

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for facilitating scrum ceremonies, managing dependencies, providing visibility into delivery plans and progress, promoting agile principles and mindset through coaching, and enabling continuous improvement across multiple scrum teams. Key responsibilities include optimizing the flow of stories and the value delivered for medium to high complexity projects and programs. Job expectations include ensuring the team resolves impediments quickly, following agreed-to processes, and maintaining a good relationship with the product management team and other stakeholders. Responsibilities: Facilitates Scrum ceremonies including Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Demos/Reviews, and Sprint Retrospectives Provides visibility into the Agile team’s delivery plans and progress against plan to stakeholders Manages risk including dependency management, impediment removal and compliance with Enterprise Change Management and other policy requirements Applies metrics to assess team delivery, maturity, and performance and identifies and shares improvement opportunities with the team Partners with product stakeholders to ensure the team has a healthy product and Sprint backlog Provides coaching and mentoring to the team for them to become high performing by collaborating, focusing on continuous improvement including cross-training, and sharing knowledge on scrum practices and Agile principles Leads scaled planning for the team including Pre Planning/Preparation and Program Increment Planning Events) and represents the team in Scrum of Scrums/Agile Release Train Syncs Skills: Agile Practices Business Acumen DevOps Practices Influence Result Orientation Collaboration Solution Delivery Process Solution Design Technical Strategy Development Test Engineering Application Development Architecture Automation Risk Management Stakeholder Management LOB Specific Job Description Position Summary Exciting opportunity to join our EET Service Management Engineering team where we drive improvements, reduce operational risks, and seek to find faster, simpler, and more efficient ways to strengthen our Collaboration & Productivity infrastructure while adhering to Banks standards and practices. Partner with enterprise stakeholders as a Jira Scrum Master, leveraging Jira to manage boards, optimize workflows, and maintain alignment with Scrum principles and Agile best practices. Additionally, support critical service management routines including change management, capacity planning, inventory control, problem management, and governance of non-permitted technologies. Candidate should have excellent analytical, critical thinking and communication skills, and a process improvement mind-set. The candidate will develop working relationships with operations, project, and technology teams along with process owners while building trust and confidence at all levels. The ideal candidate will be a strong contributor and a self-starter who can analyze data and drive to logical outcomes while constantly challenging the status quo. Key Responsibilities: Serve as Jira Scrum Master by facilitate Scrum ceremonies (Sprint Planning, Retrospectives, Reviews). Configure and manage Jira boards, workflows, dashboards, and reporting tools to optimize team performance and delivery. Coach teams on Agile principles and Scrum framework. Support the Product Owner in managing and refining the product backlog using Jira. Identify and help remove impediments to ensure team productivity. Document and communicate PI objectives, dependencies, and risks using Jira. Partner with cross-tower teams to define solution needs, gather technical requirements, and oversee implementation. Engage with other teams to identify dependencies, document them in Jira, and manage escalations to meet objectives. Analyze technical data processing routines and design solutions that improve efficiency, strengthen controls, and reduce operational risk. Drive strategic initiatives that foster a culture of operational excellence and ongoing process improvement. Ensure compliance with risk programs and accountability for technical, process, and service deliverables. Develop and implement improvement plans, automate routine tasks, manage operational processes, and use data analytics to drive service quality, efficiency, and overall effectiveness. Primary Skill Jira Minimum Years of Experience 5 Required Qualifications Working knowledge of Scrum Master responsibilities, including facilitating ceremonies, supporting Agile practices, and ensuring team alignment with Scrum principles. Hands-on experience using Jira for backlog management, sprint planning, dashboards, workflows, and reporting. Ability to track and report team progress using Jira metrics. Foundational knowledge of Jira roles and their responsibilities. Strong communication and collaboration skills for working with multiple teams and stakeholders. Excellent organizational and time management skills; able to manage multiple priorities under pressure. Strong analytical and problem-solving skills with attention to detail. Self-motivated with ability to prioritize tasks, meet deadlines, and manage changing priorities. Expected to proactively identify opportunities to improve manual processes. Ability to design and deliver clear, data-driven reports that provide actionable insights, support decision-making, and communicate complex information in a concise, visual format. Identify and implement process improvements to enhance team efficiency. Working knowledge of ServiceNow for IT service management processes. Desired Qualifications Proven experience in Jira Scrum Mastery, along with deep knowledge of Agile practices, is highly regarded. Skilled in interpreting Jira reports, identifying trends in team performance, and providing insights to improve processes. Recognizes potential impediments early and escalates risks appropriately to ensure timely resolution. Experience with the appropriate methods and tools (i.e., workshops, process flow, Visio, BPML) to document system designs, data flows and dependencies. Working knowledge of SQL and database tools to extract and manipulate data to support process analysis and improvements. Proficiency in Excel, Power BI, Tableau. Experience building prototype for data processes, automation workflows, and visualization dashboards and providing support during build/implementation. Technical writer with voice and video platform support/engineering expertise. Knowledge of networking concepts across multiple platforms, including LAN/WAN, network protocols and routing, server operating systems, IP networking, and internet/intranet technologies. Facilitate productive meetings and interactive workshops that drive alignment and actionable outcomes. Eagerness and capability to learn and apply new technology solutions. Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101) Pay and benefits information Pay range $97,400.00 - $150,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Keywords: Bank of America, Burlington , Scrum Master II, IT / Software / Systems , Charlotte, North Carolina