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Level 1 IT Technical Support - Contract to Hire (12577)

Company: DataMasters
Location: Burlington
Posted on: January 8, 2019

Job Description:

Job DescriptionExperienced Level 1 Technical Support professional needed for client in Burlington NC. 6 month CTH roleTechnology Help Desk Support for Applications, Hardware, Software, Network Connectivity, Printers, and general troubleshooting via telephone, remote access, and deskside/onsite

  • 1+ years experience with strong telephone support troubleshooting outages, and hardware/ software issues.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities in knowledgebase.
  • Document systems state effectively to speed/ optimize resolution time for team members as issues are escalated.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Associates and Bachelors degrees strongly preferredSupport for:
    • Windows OS/ Desktop/ CE, Mac Apple iOS - laptops, desktops, tablets, smart phones, Dell laptop and desktops, Surface Books
    • Windows Office 365, 10
    • Druva Insync Backup client, Dell Kace 1000, Acronis Backup and Restore, Wyse Thin Clients
    • Sophos Antivirus
    • Crestron AV applications
    • Webex
    • File storage software (One Drive)
    • VPN Software (Global Protect)
    • Minolta Copier support, HP Printer (laserjet and multifunctions), Zebra Printers (wireless and wired)
    • RF ScannersClient:Well respected and established company committed to the Burlington, NC area. Team is focused on excellent client service. This is a shop where people go to work for a long time..... team oriented/ communicative people are needed!Company DescriptionDataMasters is a professional services firm specializing in the recruitment of top level talent for our clients and customers. Our niche typically lies within the expertise of Information Technology professionals.Founded in 1971, DataMasters is certified as a woman-owned business by the State of North Carolina Department of the Administrative Office for Historically Underutilized Businesses and is self-certified by the U.S. Small Business Administration.We are a member in good standing of the NPAWorldwide and TechServe Alliance (TSA), all of which provide invaluable resources for industry compliance standards and IT talent. DataMasters is also a founding member of the NC Technology Association (NCTech).

      Keywords: DataMasters, Burlington , Level 1 IT Technical Support - Contract to Hire (12577), IT / Software / Systems , Burlington, North Carolina

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