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Technical Support Rep Tier 2

Company: LabCorp
Location: Burlington
Posted on: October 8, 2019

Job Description:

LabCorp Lab Systems is a dynamic team of individuals that supports a variety of the Laboratories lab systems thru out the company umbrella. We are in search of a customer focused individual to join our team as a Technical Support Representative T2. The ideal candidate will facilitate support in a non-traditional technical call center environment for corporate end-users on a wide variety of issues regarding both commercial and proprietary systems and applications. This position is first shift M-F,8-hour shifts with hours 7:30am- 4:30pm. Responsibilities of the Technical Support Rep Tier 2: * Provide technical support for complex lab software suites. * Responsible for receiving, documenting, analyzing and resolving issues reported by our customers and field management. * Evaluates new and existing information to establish trends. * Serves as technical and information liaison between IT, operations, vendors, and end users for the support and integration of varied systems. * Demonstrates a thorough understanding of the technical skills inherent to healthcare industry and lift up any issues to leadership as they arise. License/Certification/Education: Normally a Bachelor's Degree in Computer Science w/3-5 years of experience Required Skills: * Ability to relate professionally with people verbally as well as in written communication * Experience with LabCorp Systems: LCLS, LCWS, SIS, order processing and reporting * Strong analytical and research abilities * Extremely skilled at seeing and managing details * Exemplary organizational skills * Effective use of time management * Ability to think outside the box * Problem solving and analytical, technical aptitude and ability to learn and embrace new concepts * Self-motivated individual that can work well unsupervised. * Participate in an on call rotation Preferred Skills: * Experience in clinical laboratory as well as an IT setting preferred * Knowledge of Lab process and operations * Skilled in Office technologies such as Excel and MS Word Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LabCorp, Burlington , Technical Support Rep Tier 2, IT / Software / Systems , Burlington, North Carolina

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