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Technical Support Rep Tier 2

Company: LabCorp
Location: Burlington
Posted on: November 29, 2019

Job Description:

LabCorp Lab Systems is a dynamic team of individuals that supports a variety of the Laboratories lab systems thru out the company umbrella. We are in search of a customer focused individual to join our team as a Technical Support Representative T2. The ideal candidate will facilitate support in a non-traditional technical call center environment for corporate end-users on a wide variety of issues regarding both commercial and proprietary systems and applications.

This position is first shift M-F,8-hour shifts with hours 7:30am- 4:30pm.

Responsibilities of the Technical Support Rep Tier 2:

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Provide technical support for complex lab software suites.
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Responsible for receiving, documenting, analyzing and resolving issues reported by our customers and field management.
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Evaluates new and existing information to establish trends.
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Serves as technical and information liaison between IT, operations, vendors, and end users for the support and integration of varied systems.
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Demonstrates a thorough understanding of the technical skills inherent to healthcare industry and lift up any issues to leadership as they arise.

License/Certification/Education: Normally a Bachelor's Degree in Computer Science w/3-5 years of experience

Required Skills:

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Ability to relate professionally with people verbally as well as in written communication
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Experience with LabCorp Systems: LCLS, LCWS, SIS, order processing and reporting
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Strong analytical and research abilities
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Extremely skilled at seeing and managing details
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Exemplary organizational skills
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Effective use of time management
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Ability to think outside the box
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Problem solving and analytical, technical aptitude and ability to learn and embrace new concepts
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Self-motivated individual that can work well unsupervised.
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Participate in an on call rotation

Preferred Skills:

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Experience in clinical laboratory as well as an IT setting preferred
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Knowledge of Lab process and operations
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Skilled in Office technologies such as Excel and MS Word

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LabCorp, Burlington , Technical Support Rep Tier 2, IT / Software / Systems , Burlington, North Carolina

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