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Network Specialist-NE339

Company: LabCorp
Location: Burlington
Posted on: October 11, 2020

Job Description:

Enterprise Desktop Support Technician - This position will report to the IT Supervisor, Desktop Support. The qualified candidate will be responsible for:


* Provide Tier 2 support for computer systems, peripherals and mobility devices.
* Routinely provide Desktop Support assistance to LabCorp employees which includes but is not limited to the installation and troubleshooting of PC based software applications and networked PC Systems in a Microsoft Windows networked environment.
* Routinely provide support for multi-function printing and scanning devices in a networked environment.
* Provide end user support for corporately managed mobility devices which includes but is not limited to PDA, tablet computers and smart phone devices.
* Establish and troubleshoot network connectivity for end user devices connected to local Ethernet, wifi and third-party broadband networks.
* Create and maintain documentation for software applications and hardware systems.
* Participate as a member of a project team and complete assigned tasks.
* Create and update service records according to departmental procedures.
* Project work as assigned.



License/Certification/Education: Normally requires a B.S. Degree in Computer Science w/5+ years of experience.



SKILL REQUIREMENTS:


* Strong written and verbal communication skills.
* Keen problem solving and analytical skills.
* Excellent customer focus and orientation.
* Proven soft skills (courtesy and conflict management)
* Multi-tasking proficiency.
* Detail-oriented and organized workflow.
* Ability to troubleshoot independently and efficiently to meet service level agreements.
* Proven team player.
* Flexible to working as business needs require.
* Good interpersonal skills.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LabCorp, Burlington , Network Specialist-NE339, Other , Burlington, North Carolina

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