Sr. Salesforce Administrator (System Admin III)
Company: LabCorp
Location: Burlington
Posted on: January 12, 2021
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Job Description:
SummaryLabCorp Diagnostics is searching for a Sr. Salesforce
Administrator to play a critical role in the planned launch of
Salesforce.com. The person filling this role will be a member of
the LabCorp Diagnostics National Sales Administration team.The Sr.
Salesforce Administrator will act as a business side system
administrator for Salesforce.com and other Salesforce related
processes and initiatives. The Sales Enablement Lead will:*
Collaborate with Field Sales, Sales Training, and other
stakeholders to understand and document system requirements*
Develop and own the Salesforce.com roadmap for LabCorp Diagnostics
Sales and other stakeholders* Collaborate with IT on configuration,
testing and acceptance of new features* Provide training and
support to end users related to the Salesforce.com platformPrimary
Responsibilities include but are not limited to:Serve as "super
user" for LabCorp Dx CRM system, possessing full knowledge of the
system and associated tools, including functionality,
troubleshooting and administrative support Establish and maintain
relationships with all functional areas using Salesforce.com,
including Sales, Client Services, Marketing, and Finance etc.
Communicate regularly with SFDC Business Owners and IT systems
leadership to ensure functionality meets the needs of the end
usersServe as key member of the National Sales Administration CRM
teamFacilitate and support the Salesforce.com Governance Process
for LabCorp DxPerform daily operations of the Salesforce.com
system, including* Setup and maintenance of role-based access via
profiles and permissions* Monitor feedback within the system and
respond to end-user queries* Serve as first-line contact for
end-users and Technology Team* Coordinate Salesforce.com training
programs, including working with the Director, CRM Administration
and Implementation to identify new features, functionality and
training needs. * Provides administrative support for end users*
Assist with the development and documentation of business and
functional requirements and all implementations related to stand
alone functionality and system integration needs, including testing
of new enhancements and documentation* Design and manage workflows,
new screens, fields and reports* Liaise with IT technical resources
related to Salesforce.com system support and expansion, (i.e.
Single Sign On, legacy system integration, mobile platform,
etc.)Maintain and communicate system metrics to track trends in
usage and data integrityRegularly audits data to uncover data
integrity issues and/or opportunities for process
improvementMaintains updated system documentation and SFDC
policies/proceduresUp to 20% of the Sales Enablement Lead's time
may be dedicated to responsibilities unrelated to the
Salesforce.com platform
Keywords: LabCorp, Burlington , Sr. Salesforce Administrator (System Admin III), Other , Burlington, North Carolina
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