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Account Specialist-NE518

Company: Labcorp
Location: Burlington
Posted on: July 13, 2021

Job Description:

Labcorp is seeking an Account Specialist to join our Customer Service team in Burlington, NC. This position will work with physician offices, hospital laboratories and internal customers to ensure that all client requests and inquiries are addressed in a timely and accurate manner. The Account Specialist will provide product education and handle a wide variety of questions while ensuring a world-class customer experience.

 

Job Duties/Responsibilities

  • Act a liaison between Labcorp and the clients/patients that we serve
  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures
  • Inquire, clarify, and confirm customer requirements and understanding of the solution
  • Provide additional customer education and information as needed
  • Qualify and establish inbound new customers requesting Labcorp's products and services
  • Work in multiple databases to research complex issues and questions
  • Notify clients of test results in a timely and accurate manner
  • Review test forms for accuracy and report any discrepancies
  • Participate in activities designed to improve customer satisfaction and business performance
  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Keywords: Labcorp, Burlington , Account Specialist-NE518, Other , Burlington, North Carolina

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