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Technical Support Rep Tier 2

Company: Labcorp
Location: Burlington
Posted on: July 20, 2021

Job Description:

Labcorp Lab Systems is a dynamic team of individuals that supports a variety of the Laboratories lab systems thru out the company umbrella. We are in search of a customer focused individual to join our team as a Technical Support Representative T2. The ideal candidate will facilitate support in a non-traditional technical call center environment for corporate end-users on a wide variety of issues regarding both commercial and proprietary systems and applications.

 

This position is 3rd shift Monday through Friday 11pm-8am

Responsibilities of the Technical Support Rep Tier 2:

  • Provide technical support for complex lab software suites.
  • Responsible for receiving, documenting, analyzing and resolving issues reported by our customers and field management.
  • Evaluates new and existing information to establish trends.
  • Serves as technical and information liaison between IT, operations, vendors, and end users for the support and integration of varied systems.
  • Demonstrates a thorough understanding of the technical skills inherent to healthcare industry and lift up any issues to leadership as they arise.

Keywords: Labcorp, Burlington , Technical Support Rep Tier 2, Other , Burlington, North Carolina

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