Enterprise Director, Desktop Support
Posted on: July 20, 2021
The Enterprise Director, Desktop Support oversees
several global desktop teams. The primary objectives for this
Enterprise role are to build the global desktop strategy, create
standardization across hardware, support tools, process and
maintenance across all Labcorp Holdings locations. This leader will
drive continuous improvements across the desktop teams to
strengthen our position in delivering exceptional end user
experience. Team members are distributed globally, this leader
should possess the ability to travel to various global locations as
well as manage, coach and mentor geographically dispersed teams
working in 24x 7 support hours. The team is standardized around the
ITIL process framework to improve availability from both proactive
and reactive standpoints. The position reports directly to the Vice
President, End User Computing.
- Owns all operational aspects of delivery and support
services for Enterprise Client Computing.
- Partner with internal and vendor teams to deliver
consistent services/applications to Global LabCorp Holdings
end-user community, and develop plans to improve services in the
- Oversee the delivery of vendor provided
- Compile, review and analyze customer satisfaction data to
implement or change existing processes/procedures, service
- Meet with Business Unit IT Leaders and their business
partners to understand and address customer satisfaction status and
- Maintain working knowledge of industry and trends. Use
this information to build the enterprise desktop support strategy
and drive continuous improvement to service and
- Own desktop and laptop security requirements to keep
systems up to date and meet the office of security
- Develops and own annual computer refresh program and
associated forecast and budgeting process.
- Define new standard desktop/laptop/mobile models to meet
the business need.
- Own and manage to the ECC annual budget.
Keywords: Labcorp, Burlington , Enterprise Director, Desktop Support, Other , Burlington, North Carolina
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