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North America Sales People Enablement Manager

Company: Avaya
Location: Burlington
Posted on: September 6, 2021

Job Description:


Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.


Avaya sales is on the leading edge of unified and contact center telecommunication Cloud solutions with some of the largest customers around the world. A critical component is growing the current and future generation of Avaya sales people. This role will join the North America sales organization reporting into the Director of NA Sales Business & Planning. The role will be responsible for leading, mentoring and developing the annual Avaya Sales Academy classes as future sales associates.

To be successful in the role, the ideal candidate will have experience in creating onboarding, training and soft skill content for delivery through different formats. They should have a proven track record in managing pre-sales roles responsible for qualifying suspects/prospects and managing opportunities through the sales cycle to deal success. Strong interpersonal skills and ability to connect with new employees, and their peers.


· Daily touch points with each sales academy associate to align on tasks and priorities

· Creation, delivery and follow up on new sales employee training across a defined checklist of skills

· Setting and review of relevant sales KPI’s for the academy sales associates quarterly

· Coaching and mentoring to grow and develop skills, including role play feedback

· Ownership and management of strategic projects and initiatives that span across the NA sales organization

· Reaching across functional areas for opportunities to have team contribute toward Avaya goal



· Demonstrated examples of onboarding, developing, and leading a high performing sales team

· Strong communication and presentation skills that keeps the audience engaged with a clear call to action

· Strong understanding of the sales cycle from lead qualification through deal closure

· Proven track record of meeting and exceeding sales targets and KPI’s

· Demonstrated examples of creating a training and onboarding curriculum for pre-sales roles

· A passion for technology and helping create the best customer experiences


· Familiarity with Salesforce or other related CRM tools

· Strong written and verbal communication skills catered to the audience

· Comfort and ability in presenting in front of different audiences a concise and clear message

· Interpersonal skills to connect with different persona’s and leadership levels

· Organized and disciplined in meeting commitments


· Position will be full time

· Located in Durham, NC. Will consider remote office for the right candidate


· Bachelors


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

Keywords: Avaya, Burlington , North America Sales People Enablement Manager, Other , Burlington, North Carolina

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