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IT Manager - Windows Applications and Verint WFO

Company: Labcorp
Location: Burlington
Posted on: September 11, 2021

Job Description:

Laboratory Corporation of America Holdings (NYSE:LH), an S&P 500 company is a leading life sciences company, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, Labcorp delivers world-class diagnostics solutions, brings innovative medicines to patients faster and uses technology to provide better care. With net revenue in excess of $13 billion in 2020, LabCorp's 75,000 employees serve clients in 65 countries.

We are seeking a Verint WFO-IT Manager for it's Burlington, NC or Durham, NC location.

  • Manage the technical configuration and administration of the Verint Workforce Optimization system, DataPipe and MasterControl applications.
  • Lead the technical support team.
  • Understand business requirements and convert these to technical configuration or custom code technical specifications.
  • Provide subject matter expertise on the technical capabilities of these applications.
  • Manage the integrations and interfaces with other applications..
  • Manage and perform Unit Testing activities.
  • Apply patches and bundles to applications.
  • Manage all environments for these applications.
  • Estimate work effort and develop project work plans
  • Minimum 8+ years of experience in IT plus with at least 4+ years of experience as technical manager over Microsoft Windows based applications.
  • Hands on manager who can own and manage application/s by understanding business problems and provide solution to those by leading and guiding the team
  • Manage applications such as Verint WFO, Office-365, Sharepoint, Microsoft PowerApps, Solutions (Serena Business Mashup)
  • Knowledge of the following:
    • SQL server database and SQL Server Reporting Services.
    • Oracle databases.
    • Internet Information Services (IIS) ad Web logic.
    • Windows Server

Keywords: Labcorp, Burlington , IT Manager - Windows Applications and Verint WFO, Other , Burlington, North Carolina

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